Primary Tasks:

• Deliver exceptional IT services to more than 3,000 military, civilian, and contractor customers at JBAB. 
• Lead a mid-sized team of Leidos and partner personnel supporting more than 8,000 assets and approximately $5M in project work. 
• Oversee day-to-day operations and future planning activities, including Field Services, desktop support, help desk operations, voice services, routine requirements, technical refresh, mobile/personal wireless support, and customer service delivery. 
• Direct Site Field Operations and Site Project Managers to ensure all work is properly prioritized, coordinated, documented, and deconflicted to meet program requirements and performance metrics. 
• Represent the site during daily operations sync meetings and weekly leadership updates. 
• Ensure contractual service level agreements (SLAs), response times, ticket closure timelines, and other performance metrics are consistently met or exceeded. 
• Lead, mentor, and evaluate team members operating with a high degree of autonomy and accountability. 
• Develop weekly executive summaries highlighting accomplishments, risks, and performance trends for 794th Communications Squadron leadership. 
• Manage a $2M+ budget and provide recommendations related to hiring, promotions, performance management, recognition, and staffing actions. 
• Continuously assess workflows, identify inefficiencies, and recommend improvements to enhance service delivery and customer satisfaction. 
• Plan and execute annual lifecycle and compliance initiatives, including the refresh of approximately 400 workstations annually. 
• Conduct daily internal synchronization meetings to align technicians and team leads on priorities, workload, and emerging issues. 

Basic Qualifications

• Bachelor’s degree with 8+ years of relevant experience, or Master’s degree with 6+ years of relevant experience. Additional years of experience may be considered in lieu of degree requirements. 
• Active DoD Secret security clearance. 
• Strong knowledge of desktop support, help desk operations, and IT service management principles. 
• Demonstrated experience leading IT support teams. 
• Experience supporting IT operations within a DoD environment. 
• Must obtain DoD 8140-compliant certification within 90 days of start date. 
• Relevant certifications such as CompTIA Security+, CISSP, or equivalent preferred. 
• Ability to work primarily on-site at JBAB. 

Preferred Qualifications

• 5+ years of experience leading teams, programs, or technical operations. 
• Familiarity with JBAB, the 11th Wing, and Department of the Air Force headquarters staff. 
• Experience coordinating with DISA J6. 
• Experience with BMC Remedy and/or ServiceNow

#AFNCR

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.