IT Service Management Lead

SOCOMEC

• $100K — $120K *
Suwanee, GA 30024In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in IT service management or similar roles
  • Strong knowledge of ITIL framework and best practices
  • Proven leadership skills in managing cross-functional teams
  • Experience with service management tools and software
  • Bachelor's degree in Computer Science or related field

Responsibilities

  • Lead the implementation of IT service management processes
  • Develop and monitor service level agreements (SLAs)
  • Collaborate with IT teams to enhance service delivery
  • Drive continuous improvement initiatives in service management
  • Provide training and support to staff on IT service management practices

Benefits

  • Flexible work hours and remote work options
  • Opportunities for professional development and training
  • Health and wellness programs
  • Positive work culture fostering teamwork and innovation
  • Comprehensive benefits package
Full Job Description
IT Service Management Lead
* Ladders Estimates

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