Citigroup, Inc

IT Quality Technology Lead Analyst - Vice President

Citigroup, Inc • $120K — $170K *
Mississauga, ON L4T 0A1In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6+ years in IT quality or software testing, with cross-functional collaboration experience.
  • In-depth knowledge of testing processes: functional, regression, automation, and user acceptance.
  • Proficient in test programme management, including test plans and strategies for complex environments.
  • Ability to interpret requirements into structured testing approaches ensuring compliance with quality standards.
  • Strong communication skills for engaging with business stakeholders and senior management.
  • Experience in quality risk assessment and its impact on system integrity and regulatory compliance.
  • Bachelor's degree in a relevant field or equivalent.

Responsibilities

  • Design and implement testing strategies for application releases.
  • Monitor software development processes for quality conformance and document findings.
  • Conduct root cause analyses on quality issues and recommend improvements.
  • Collaborate with project managers and business stakeholders to align testing with project goals.
  • Maintain quality metrics and report on product health and defect trends.
  • Ensure traceability and documentation of corrective actions for project work products.
  • Mentor junior team members on testing methodologies and standards.

Benefits

  • Hybrid working model: 3 days in office, 2 days remote, promoting flexibility.
  • Access to continuous learning and professional development resources.
  • Opportunity to mentor junior talent, enhancing your leadership profile.
  • Exposure to large-scale technology programmes impacting business performance.
  • Collaborative, performance-driven environment where contributions are valued.
  • Comprehensive benefits package including financial wellness support and family-friendly policies.
  • Wellbeing resources and initiatives for work-life balance throughout your career.
Full Job Description
Citi is looking for an experienced Lead Quality Engineering Analyst to join our technology team and play a pivotal role in maintaining the integrity and performance of software systems that underpin global financial services operations. In this senior individual contributor position, you will serve as a recognized technical authority for IT quality, shaping testing strategy, mentoring junior colleagues, and driving continuous improvement across the software development lifecycle. Your work will directly influence the effectiveness of a broad technology function, ensuring that high-quality, compliant, and resilient applications reach production.

Responsibilities
  • Design and implement comprehensive testing strategies encompassing functional, automation, regression, and user acceptance testing to support application releases into production.
  • Monitor software products and development processes for conformance to quality standards, identifying risks and ensuring findings are documented, tracked, and resolved.
  • Conduct root cause analyses on quality issues, recommend targeted improvements to existing standards and procedures, and collaborate with technology teams to develop new frameworks where needed.
  • Partner with technology project managers and business stakeholders across multiple levels of management to align testing approaches with project goals and communicate process changes effectively.
  • Maintain and report on quality metrics to provide transparency into testing coverage, defect trends, and overall product health across the portfolio.
  • Verify traceability across project work products, ensuring all corrective actions are assigned, documented, and completed in line with agreed timelines.
  • Act as a mentor and advisor to junior team members, sharing expertise in testing methodologies, quality standards, and the software development lifecycle to strengthen overall team capability.


Required Qualifications & Skills
  • 6+ years of experience in an IT quality or software testing role, with demonstrated ability to work independently and as part of cross-functional project teams.
  • Comprehensive knowledge of testing processes, including functional, regression, automation, and user acceptance testing, applied across multiple phases of the systems development lifecycle.
  • Solid experience in testing programme management, including the design of test plans, scripts, and strategies for complex application environments.
  • Ability to analyze requirements in depth, translate them into structured testing approaches, and ensure all applications meet established quality policies and standards.
  • Clear and confident communication skills, with experience engaging and influencing colleagues across technology and business functions, including senior stakeholders.
  • Familiarity with quality risk identification and the ability to assess the impact of decisions on system integrity, business continuity, and regulatory requirements.
  • Bachelor's degree or equivalent university-level qualification in a relevant field.


Beneficial Skills & Qualifications
  • Master's degree in a relevant technical or business discipline.
  • Hands-on experience with both manual testing techniques and automated testing frameworks, with the ability to apply each in appropriate contexts.
  • Awareness of current industry quality trends and the ability to assess their applicability to an enterprise technology environment.


What We Offer

At Citi, you will be part of a high-performing technology team operating at global scale, where your expertise shapes the quality and reliability of systems used by clients and colleagues worldwide. This role offers genuine ownership, senior visibility, and the opportunity to influence the direction of quality engineering practices across a significant area of our technology organisation.
  • A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility while staying connected to your team.
  • Access to continuous learning and professional development resources to deepen your technical expertise and progress your career.
  • Opportunity to mentor and develop junior talent, building your leadership profile within a respected global technology function.
  • Exposure to complex, large-scale technology programmes that have direct impact on business performance and client outcomes.
  • A collaborative, performance-driven environment where your contributions are recognised and your voice carries weight in shaping standards and practices.
  • Competitive compensation and a comprehensive benefits package, including financial wellbeing support and family-friendly policies.
  • Wellbeing resources and work-life balance initiatives designed to support you at every stage of your career.


Apply now to bring your quality engineering expertise to Citi and lead the standards that keep global technology systems performing at their best.

Job Family Group:
Technology

Job Family:
Technology Quality

Time Type:
Full time

Primary Location Full Time Salary Range:
$120,800.00 - $170,800.00

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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