TeleTech

IT Project Manager

TeleTech • $69K — $158K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IT project management
  • Strong knowledge of Agile and Scrum methodologies
  • Experience with stakeholder management and requirements gathering
  • Secret clearance required; Top Secret preferred
  • Bachelor's degree in a relevant field

Responsibilities

  • Lead digital transformation projects to deliver user-focused solutions
  • Collaborate with Agile development teams to translate business needs into actionable insights
  • Manage stakeholder relationships to define project requirements
  • Utilize tools like MS O365, Azure DevOps, and Jira for project oversight
  • Support tactical planning to ensure effective project execution

Benefits

  • Comprehensive health, life, and disability coverage
  • Financial planning and retirement benefits
  • Paid leave and professional development support
  • Tuition assistance for continuing education
  • Recognition awards program for exceptional employees
Full Job Description
IT Project Manager
The Opportunity:

At the crossroads of business and technology, innovation thrives. As an IT Project Manager, you'll play a key role in driving that progress. In this role, you will create strong customer relationships through collaborating with an Agile development team to design and deliver digital solutions that empower stakeholders and advance critical missions. We're seeking a proactive analyst who can translate business needs into actionable insights, explore emerging technology trends, and create intuitive, user-focused digital experiences that make a real impact.

You'll drive mission success through innovation. As an IT Project Manager, you'll shape digital solutions, including applications, websites, systems, and products that matter. Collaborating with a multidisciplinary team of developers, testers, DevSecOps engineers, data scientists, AI/ML specialists, UX designers, and content strategists, you'll translate stakeholder needs into actionable user stories and deployable features.

On our team, you'll support Digital Airpower Solutions, working closely with key stakeholders to understand mission requirements and operational challenges. You'll leverage your knowledge of DoW processes, including technical data, aircraft maintenance, program management, logistics, contract management, and IT compliance, to deliver solutions that meet strategic objectives. Using tools like MS O365, Azure DevOps, SharePoint, Jira, and Balsamiq, you'll help assist in tactical planning and ensuring seamless execution.

You Have:
  • Experience using Microsoft Office 365 Suite
  • Experience with internal and external stakeholder management and requirements gathering
  • Knowledge of Agile and Scrum methodologies
  • Secret clearance
  • Bachelor's degree


Nice If You Have:
  • Experience in SharePoint management, Azure DevOps, Jira, or Confluence
  • Experience with AI LLMs such as Microsoft Copilot or ChatGPT
  • Experience in IT development ticket management
  • Experience with data or business analysis, process automation, or UI/UX
  • Knowledge of Air Force aircraft acquisition and sustainment processes
  • Ability to demonstrate adaptability and curiosity
  • Possession of excellent verbal and written communication skills
  • Possession of excellent problem-solving skills
  • Top Secret clearance
  • Certified Scum Master (CSM) or Project Management Professional (PMP) Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,300.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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