Job Description
IT Performance Mgr 1 (Overland Park, KS- Onsite )
MAJOR RESPONSIBILITES:
• Establish and maintain strong working relationships with internal clients throughout the organization
• Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
• Assist with new hire and onboarding processes
• Support the IT Software renewal and approval processes
• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
• Provide assistance and training for IT tools, equipment and systems
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
• Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements
• Assist the Audio-Visual team with Microsoft TEAMS support
• Assist with special projects within the department and team.
SKILLS AND ABILITIES REQUIRED:
• The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience.
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
• The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
• 4+ years related experience in an IT or administrative support role
• Must be generally familiar with IT connectivity, systems and hardware
• Willing to participate in occasional travel
• Hands-on experience with ServiceNow
• History of successful process improvement implementations is a plus.
• Must be able to work both independently or with a group
• Occasional overtime and weekend work may be required.
• Working knowledge of desktop IT systems
• QUALIFICATIONS AND EXPERIENCE
• Must have minimum HS diploma or GED
