Your Role:We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization.
The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead.
Things You Get To Do:- Be the "Go-to-Person- for IT helpdesk requests
- Diagnose and provide IT support for staff as required
- Work with the HR and Security team to manage onboarding and offboarding activities
- Set up and deploy laptops, devices, software, and other hardware
- Assist with shipping and receiving of hardware assets
- Manage MDM systems, including BYOD
- Maintain the firm's inventory of all IT assets
- Manage and secure endpoint devices at the direction of the Security Team
- Provide training to staff on IT-related topics
- Assist with change management and procurement activities
- Other related duties as required
Who You Are (Must-Haves):- Excited about Alpaca's mission and what we're building
- 3+ years of experience in an IT support or helpdesk role
- Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
- Experience with automation workflows, SSO configurations, and scalable onboarding processes
- Good scripting skills with a drive for automation.
- Proven experience managing enterprise SaaS platforms.
- Experience with cloud-centric environments and cybersecurity capabilities
- Experience with traditional on-prem LAN/WAN environments
- Strong analytical and problem-solving skills
- Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
- Ability to cover Mountain time or Pacific time zones
- Available for on-call rotations and after-hour responses as needed
- Proactive self-starter and self-motivator with a focus on continuous improvement
Who You Might Be (
Nice-to-Haves): - Bachelor's degree in Information Technology or a related field
- IT or Security-related certifications
- Understanding of financial and privacy regulations
- Experience in the financial services industry
- Business acumen to be able to balance tradeoffs between stakeholders, technology feasibility, and budget constraints
How We Take Care of You:- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
