The Desktop Technician will perform the following duties, as needed:
- Face-to-face support with end-users preparing, troubleshooting and/or distributing desktop computer devices and peripherals.
- Provide maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
- Provide the appropriate office support to coordinate and schedule new equipment installations.
- Monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records.
- Assist in coordinating, scheduling and performing relocations and re-installations of equipment.
- Perform periodic physical audits of end user computing devices to compare with ServiceNow's records (deployment location, storage location, and assignee information).
- Other duties may be required by the customer.
Required Skills and Experience: - 10+ years' experience performing the duties specified supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician.
- Familiarity with security requirements (ICD 503, DFARS, etc.).
- Advanced understanding of the following:
- Active Directory (heavy account management)
- UNIX (account management, permissions, etc.)
- McAfee suite of security products (i.e. ENS, DLP, MDE)
- Hardware support experience (i.e. swapping hard drive, fan, motherboard)
- Troubleshooting HP systems-
- Maintaining/troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)
- Installing/supporting/ troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and perform system (re)imaging using LANDesk or other imaging technologies
- Data transfers using USMT
- Inventory management, shipping and receiving, asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking
- ServiceNow ticketing system
This position requires an active Department of Defense security clearance at the Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with polygraph for consideration. U.S. citizens ONLY are eligible for a security clearance and this position. Education: - High school diploma required. College experience in related course of study, desired.
- Active IAT Level-2 Technical Certification (CompTIA Security+ or equivalent) maintained for the duration in this role, required.
Location: - This is an on-site position based in Chantilly, VA.
Compensation: - Dexian reasonably expects to offer $36.00 - $45.00/hour for this position based on skills and experience. Benefits include health, vision and dental insurance, matching 401k, generous PTO and time off, etc.
Other Requirements: - Must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time management, and multitasking skills.
- Ability to be self-motivated and accountable in a fast-paced, independent environment.
- Excellent face-to-face customer service skills- at least 1 year experience in a customer service position, such as call center, retail, or other customer facing role.
- Demonstrated problem solving skills with ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
- Able to process work quickly and accurately despite interruptions, changing timelines and priorities, on a regular basis.
- Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.
- Working knowledge of app/database ticketing systems.
- Position may require dexterity and ability to sit, stand, walk extended distances.
- Submit and pass a 10-year background, criminal history, drug screening, and fingerprint investigation.
- Valid U.S. driver's license/Real-ID with clean driver's history.
