Overview:

KEY DUTIES:

The contractor shall perform the following duties on an ongoing basis:
• Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and

services.
• Triage, assign, and track service tickets submitted for DOM cloud, hosting, and network services.
• Coordinate with network and systems administration teams on DNS changes, firewall rules, account

provisioning, and access management.
• Lead incident response for major technology outages and service disruptions, including root cause analysis

and corrective action.
• Manage vendor relationships through regular status calls, performance reviews, and escalation management.
• Review and contribute to Statements of Work, procurement documents, and contract renewals.
• Conduct interviews and manage hiring processes for infrastructure and client support positions.
• Develop and update Standard Operating Procedures (SOPs) for all ITIM service areas.
• Prepare and deliver weekly status reports to IT leadership.
• Manage bi-annual assessment artifact collection and compliance documentation.

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REPORTING STRUCTURE:
• The contractor shall report directly to the DOM Chief Information Officer (CIO) and/or Chief Technology Officer

(CTO).
• The contractor shall participate in DOM IT leadership meetings, weekly status report cadence, and executive

briefings as required.
• The contractor shall coordinate regularly with network administration, enterprise architecture, cybersecurity, IT

procurement, and application development teams.

SECURITY AND COMPLIANCE REQUIREMENTS:
• The contractor shall pass a background investigation as required by the State of Mississippi and DOM prior to

commencing work.
• The contractor shall comply with all HIPAA Privacy and Security Rule requirements, including safeguarding of

Protected Health Information (PHI) and electronic PHI (ePHI).
• The contractor shall comply with CMS Acceptable Risk Controls for Automated Medicaid Program Eligibility

(ARC-AMPE) and all applicable federal security requirements.
• The contractor shall adhere to Mississippi ITS security policies, standards, and procedures.
• The contractor shall complete all required security awareness training within thirty (30) days of onboarding and

annually thereafter.
• The contractor shall execute a Non-Disclosure Agreement (NDA) and any additional confidentiality agreements

required by DOM.
• The contractor shall not remove, copy, or transmit DOM data, documents, or systems information without prior

written authorization.
• Upon termination or completion of the engagement, the contractor shall return all DOM property, credentials,

and access shall be revoked within one (1) business day.

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These

requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will

NOT be presented to the manager for consideration.

The successful resource will have five or more years of experience with the following skills:

Qualification Requirement

Experience with progressive information technology, including

significant experience managing enterprise IT operations and

infrastructure.

10+ Years

Experience in leadership or management, including direct supervision

of technical teams, managers, engineers, and support personnel.

8+ Years

Demonstrated experience managing enterprise cloud environments,

with specific experience in Amazon Web Services (AWS) including

EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures.

2 Years

Strong understanding of enterprise networking, including LAN/WAN,

DNS, load balancing, wireless infrastructure, and

telecommunications.

2 Years

Experience with enterprise monitoring and observability platforms. 2 Years

Experience managing IT service desk operations, including service-

level management, incident management, and customer satisfaction

measurement.

2 Years

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4. Scoring Method

Criteria Score Percentage Must equal 100%

Resume Score 20%

Interview Score 45%

Cost Score 35%

Experience with IT vendor management, contract oversight, SOW

development, and procurement support.

2 Years

Experience managing data protection and backup solutions. 2 Years

Strong understanding of cybersecurity principles, compliance

frameworks, and IT governance in a regulated environment.

2 Years

Excellent written and verbal communication skills, including the ability

to translate technical issues into business-level communications for

executive audiences.

2 Years

Bachelor's degree in Information Technology, Computer Science,

Management Information Systems, or a related field; or equivalent

work experience.

Bachelors or Higher

Preferred/Not Required

Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples:

Skills:

2 Years Experience managing data protection and backup solutions. 2 Years Strong understanding of cybersecurity principles, compliance frameworks, and IT governance in a regulated environment. 2 Years Excellent written and verbal communication skills, including the ability to translate technical issues into business-level communications for