IT Manager

Transdev • $95K — $106K *
Capitol Heights, MD 20743In-Person
Transportation
5 - 7 years of experience
2 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field preferred, or 5+ years of relevant IT experience.
  • Strong understanding of desktop support principles with troubleshooting experience in hardware and software.
  • Proven experience managing Customer Management Systems (CMS) and similar enterprise applications.
  • Excellent communication and interpersonal skills for effective collaboration.
  • Ability to thrive both independently and in a team within a fast-paced environment.
  • Experience with transportation applications, especially Trapeze PASS, is a significant plus.

Responsibilities

  • Manage all IT functions and equipment at the location, ensuring proper operation and support.
  • Provide responsive desktop support and troubleshooting to staff.
  • Oversee the performance and user experience of the Customer Management System (CMS).
  • Collaborate with IT staff on network issues and system integrations.
  • Monitor IT equipment and proactively identify potential problems.
  • Serve as the primary liaison for IT vendors and service providers.
  • Generate weekly performance reports on IT systems and incident resolutions.

Benefits

  • Minimum of two weeks vacation.
  • Five sick days annually.
  • Twelve paid holidays, including eight standard and four floating.
  • Comprehensive benefits package includes 401(k), medical, dental, vision, and life insurance.
  • Access to short-term disability and optional long-term disability insurance.
Full Job Description
Incumbent IT Manager

Transdev is seeking a highly motivated and experienced IT Manager to join our team and ensure seamless operation of all information technology and communications systems in. In this critical role, you will be responsible for providing desktop support, maintaining key software systems, and collaborating with various stakeholders to keep operations running smoothly. This position is based in Baltimore, MD.

Transdev is proud to offer:
  • Competitive compensation package of minimum $95,000 - maximum $106,100

Benefits include:
  • Vacation: minimum of two (2) weeks
  • Sick days: 5 days
  • Holidays: 12 days; 8 standard and 4 floating
  • Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:
  • Manage all location-related IT functions and equipment provided by clients, including desktops, servers, networks, and communication devices.
  • Provide efficient and responsive desktop support to staff, resolving technical issues promptly and effectively.
  • Manage and support the Customer Management System (CMS) for optimal performance and user experience.
  • Liaise directly with IT staff on network connectivity, system integrations, and technical issues.
  • Monitor all IT equipment and systems, proactively identifying and troubleshooting potential problems.
  • Serve as the primary point of contact for IT vendors.
  • Collaborate with clients and other contractors to resolve IT-related issues, including providing after-hours, weekend, and remote support.
  • Generate weekly reports on IT system performance, user activity, and incident resolution.
  • Manage and oversee all telephony systems and units within the location in partnership with client.
  • Stay up-to-date on emerging technologies and best practices in IT infrastructure and communication systems.

Qualifications:
  • Bachelor's degree in information technology, Computer Science, or a related field preferred, or 5+ years of progressive experience in IT support, applications implementation, and training.
  • Strong understanding of desktop support principles and experience troubleshooting hardware and software issues.
  • Proven experience with Customer Management Systems (CMS) and similar enterprise applications.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced and demanding environment.
  • Experience with transportation-related applications, especially Trapeze PASS, is a significant plus.

Physical Requirements:
  • Must be able to work shifts or flexible work schedules as needed.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
  • Work environment will be a combination of both indoors and outdoors.

About Transdev

Transdev Careers

Joining Transdev offers a unique opportunity to enhance a career at the forefront of the transportation industry. With a commitment to innovation and leadership, Transdev is a company where professionals can thrive in an environment that fosters growth and diversity.

Explore Job Opportunities

Transdev is actively seeking individuals who are passionate about transportation and eager to make a difference. With various job opportunities available, candidates can find positions that match their skills and interests. Transdev values the contribution of every team member in driving success and innovation.

Experience Professional Growth

Transdev is dedicated to the professional growth of its employees. The company offers comprehensive benefits and diversity training programs that support both personal and professional development. Leadership opportunities within Transdev allow individuals to excel and lead in their chosen fields.

Cultivate Your Skills

At Transdev, the focus is on cultivating a culture of learning and empowerment. Employees are encouraged to enhance their skills through ongoing training and networking opportunities. This commitment to employee development ensures that every team member can meet their career goals.

Internship Programs

For those starting their career journey, Transdev provides internship programs that offer a real-world experience in the transportation industry. Internships at Transdev are designed to build foundational skills and provide insights into the company's operations, preparing interns for full-time positions.

Engage in Networking and Innovation

Transdev promotes a culture of innovation where ideas are welcomed and explored. Employees are encouraged to engage in networking events that connect them with industry leaders and peers. This environment supports creative solutions and advancements in transportation.

Join the Hiring Process

Interested candidates are invited to apply for open positions at Transdev. The hiring process is designed to be transparent and engaging, ensuring that both the company and the candidates find the right fit. Prospective employees should prepare their resume and be ready for an interview that could lead to a rewarding career at Transdev.

Stay Informed

Keep up to date with the latest in career opportunities and industry news from Transdev. Interested individuals can subscribe to receive job alerts and updates directly to their inbox.

Apply Today

Discover the exciting career opportunities at Transdev. Search for available positions that align with your professional interests and apply today. Join a team that values diversity, innovation, and leadership in the transportation industry.

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Learn more about Transdev
Industry
Transportation
* Ladders Estimates

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