Location: Remote within our operating footprint or Covington, LA (preferred)
Department: Information Technology
Reports To: IT Director
Position SummaryHigh Noon Restaurant Group is seeking an experienced
Restaurant Technology Manager to oversee the day-to-day support of technology across 113 Popeyes Louisiana Kitchen locations. This role is responsible for ensuring every technology request is tracked, managed, and resolved while coordinating support vendors, improving IT processes, and driving automation initiatives.
The ideal candidate combines strong technical expertise with exceptional organizational and communication skills. They are proactive, process-driven, and comfortable leading training for restaurant operations teams while serving as a trusted technology partner. This position offers the opportunity to grow into a senior leadership role within the IT department.
Key Responsibilities- Manage the restaurant technology support operation from ticket creation through resolution, ensuring no requests are overlooked.
- Coordinate and oversee outsourced IT support partners for restaurant break/fix issues and escalations.
- Provide hands-on technical support during critical incidents when necessary.
- Plan and facilitate technology training sessions for District Managers, Regional Managers, and field leadership.
- Build and maintain strong relationships with technology vendors, including reviewing Statements of Work (SOWs) and monitoring vendor performance.
- Identify opportunities to improve IT processes, documentation, and operational workflows.
- Design and implement automation solutions that reduce manual tasks and improve efficiency.
- Support restaurant technology systems, including:
- Point-of-Sale (POS)
- Back-office systems
- Network infrastructure
- Digital menu boards
- Restaurant reporting platforms
- Assist the IT Director with company-wide technology projects, system rollouts, and strategic initiatives.
- Serve as the primary escalation point for technology-related issues affecting restaurant operations.
QualificationsRequired- 5+ years of hands-on IT experience.
- Strong technical knowledge of:
- Windows environments
- Networking
- POS or restaurant/retail technology
- Help desk systems
- Demonstrated ability to manage requests from initiation through successful completion.
- Experience with automation technologies such as PowerShell, Python, workflow automation tools, or Remote Monitoring & Management (RMM) platforms.
- Experience improving IT processes, documentation, and support workflows.
- Excellent communication and presentation skills with the ability to train non-technical audiences.
- Experience managing vendor relationships and holding vendors accountable to service expectations.
- Strong organizational skills with the ability to prioritize multiple projects across numerous locations.
Preferred- Multi-unit restaurant, QSR, or retail IT experience.
- Experience supporting restaurant technology platforms and operations.
- Previous leadership or management experience.
TravelRegular travel is required, including:
- Technology training visits to restaurant districts approximately every two weeks.
- Occasional emergency travel to restaurant locations for critical technology support.
Work scheduleBenefits- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Disability insurance
