About the Role
The IT Manager - End User Experience is responsible for leading end-user technology support and services across the Americas region. This role ensures a secure, efficient, and reliable technology environment by managing user support operations, workplace technologies, end-user devices, and strategic IT initiatives. The position partners closely with Mondi Group IT, business stakeholders, and external vendors to deliver a seamless technology experience that enables operational excellence across office and manufacturing environments.
Your Mission
• Lead and manage the End User Experience (EUX) function, providing support to users across the Americas region.
• Coordinate with Mondi Group IT to administer and support end-user devices and workplace technologies.
• Ensure compliance with cybersecurity policies, auditing requirements, and device hardening standards.• Manage hardware imaging processes and oversee the lifecycle management of end-user equipment.
• Lead EUX-related projects, technology implementations, and system upgrades.
• Partner with approved vendors for procurement, asset management, and inventory control of hardware and software.
• Support manufacturing operations by ensuring reliable performance of shopfloor workstations and related technologies.
• Oversee service delivery and technical support escalation processes to maintain high levels of user satisfaction.
• Drive continuous improvement initiatives that enhance technology performance, security, and user experience.
Your Profile
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-10+ years of progressive IT experience, including leadership or people management responsibilities.
• Strong technical knowledge of Windows operating systems, networking, cybersecurity, and virtualization technologies.• Experience with IT service management frameworks and tools, including ITIL and ServiceNow.
• Solid understanding of project management principles and successful delivery of technology initiatives.
• Excellent leadership, communication, and problem-solving skills with the ability to influence and collaborate across functions.
• Experience supporting manufacturing or industrial environments is preferred.
• Professional certifications such as ITIL, PMP, AWS, Microsoft Azure, Cisco (CCNA/CCNP), or CompTIA Security+ are preferred.
Why join Mondi?
At Mondi, you'll be part of a global team shaping the future of sustainable packaging and paper. We combine innovation, responsibility and collaboration to create solutions that make a positive impact on the world.
We believe our strength comes from the diversity of our people. We are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to contribute. We welcome talent from all backgrounds and encourage you to apply, even if you don't meet every single requirement.
Join us and grow your career in a company where your ideas matter, your development is supported, and your contribution helps us create a better tomorrow.
Ready to make an impact?
We'd love to hear from you. Whether you're actively exploring your next opportunity or curious about how you could grow with us, we encourage you to start the conversation.
Apply through our careers portal and take the next step in your journey with us. We carefully review every application and will keep you informed throughout the recruitment process.
Get in touch:
We strive to create a culture that inspires our people to reach their full potential. Going the extra mile - for colleagues and customers - our people drive our passion for performance and are the key ingredient of Mondi's success. Be part of our future.
