MetCap Living Management Inc. has an opening for an
IT Manager at our Downtown Toronto office.
Reporting to the Senior IT Director, the
IT Manager is a senior, hands-on technology leader responsible for both
strategic IT direction and day-to-day technical operations. This role oversees company-wide systems, infrastructure, cybersecurity, and end-user technology while remaining directly involved in system configuration, troubleshooting, and implementation, including
phone systems, accounting platforms, and corporate mobile devices. The IT Manager ensures technology effectively supports MetCap's residential property management operations across multiple regions.
Key ResponsibilitiesStrategic & Leadership Responsibilities- Develop and execute IT strategy aligned with business objectives and operational needs.
- Lead, mentor, and support IT staff while remaining directly involved in technical work.
- Act as a senior technical escalation point for complex or high-impact issues.
- Collaborate with executive leadership and department heads to align technology with operational priorities.
Hands-On Infrastructure & Systems Management- Design, configure, maintain, and troubleshoot:
- Network infrastructure
- Cloud services (Microsoft 365, backups, identity management)
- Perform system upgrades, patches, migrations, and performance optimization.
- Maintain business-critical applications including property management, finance, Customer Service, HR, and communication systems.
Phone, VoIP & Communication Systems- Administer and support corporate phone systems, including:
- VoIP platforms
- Office phones
- Call routing, extensions, voicemail, and call queues for customer service
- Configure and manage mobile/cellular devices:
- Corporate smartphones
- Mobile device management (MDM)
- Carrier contracts, provisioning, and usage optimization
- Troubleshoot phone and mobile issues for head office and property locations.
- Coordinate system rollouts, upgrades, and office or property deployments.
- Manage vendor relationships with telecom and mobile service providers.
End-User Support & IT Operations- Provide advanced hands-on support for desktops, laptops, printers, and peripherals.
- Oversee service desk operations and personally handle escalations when required.
- Establish and enforce IT policies, standards, and documentation.
- Support onboarding/offboarding processes including device setup and access controls.
Cybersecurity & Risk Management- Implement and maintain cybersecurity controls, endpoint protection, and monitoring.
- Lead incident response and remediation for security events.
- Ensure compliance with privacy and data protection standards.
Project Management & Implementation- Lead and actively participate in IT projects such as:
- Phone system upgrades
- New property deployments
- Software implementations and integrations
- Coordinate timelines, vendors, budgets, and internal stakeholders.
- Perform system testing, validation, and post-implementation support.
Budgeting & Vendor Management- Develop and manage the IT budget with hands-on cost control.
- Negotiate contracts with software, hardware, telecom, and cloud vendors.
- Track licenses, subscriptions, and asset inventories.
Salary Range: $90,000 - $100,000 per year.
We thank all applicants; however, only those candidates invited to interview will be contacted. We do not use AI during our hiring process. This is a new open role.
