American Electric Power

Functional System Analyst

American Electric Power$74K — $93K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 6 years of IT systems support experience with High School Diploma or GED required.
  • 4 years of IT systems support experience with an Associate Degree in business.
  • 2 years of IT systems support experience with a Bachelor's Degree in business or IT.
  • Moderate understanding of application functionality and associated business processes.
  • Ability to discuss technical issues competently with team members and end users.

Responsibilities

  • Investigate and resolve application issues with moderate direction from senior staff.
  • Participate in application investigations and interactions with staff.
  • Conduct data analysis to inform reporting and insights.
  • Engage in process design and business case development.
  • Assist in application training and development of related materials.
  • Perform administrative application functions under peer supervision.
  • Contribute to the creation of test plans and execution of testing procedures.

Benefits

  • On-site work environment at American Electric Power.
  • Opportunities for professional growth through training and process design participation.
Full Job Description

Job Posting End Date

07-16-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Investigate, analyze and resolve Customer Relationship Management (CRM) application issues with moderate direction from senior staff. Participate and perform investigations of application issues and interface with users and management. Participate in application training and in the development of training materials. Perform data analysis and develop reports. Perform application administrative functions.

Assist support staff in investigating root cause, resolving application issues and engaging IT as necessary. Participate in efforts with business unit employees to define and build business processes and the functional requirements for associated applications. Provide assistance and guidance to employees across the corporation in the proper use of applications. Participate in the development of application testing and user training plans and materials.

Job Description

What you’ll do:

  • Investigate and resolve application issues with moderate direction from senior staff.
  • Participate in application investigations and interface with staff.
  • Participate in data analysis.
  • Participate in process design and develop business cases.
  • Participate in application training.
  • Perform application administrative functions with moderate direction from senior staff.
  • Participate in the Development of test plans and testing.
  • Participate in the development of training plans/materials and training.
  • Participate in the collection of user requirements from users.
  • Discuss technical issues competently with team members and end users.
  • Exhibit a moderate level of understanding of application functionality and associated business process.

What we’re looking for:

Education requirements:

  • 6 years of experience in IT systems support with High School Diploma or GED.
  • Or, 4 years of experience in IT systems support with Associate Degree in business
  • Or, 2 years of experience in IT systems support with Bachelor's Degree in business or IT

American Electric Power (On-Site)

#LI-Onsite

#AEPCareers

Compensation Data

Compensation Grade:

SP20-006

Compensation Range:

$74,551.00 - $93,188.50

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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About American Electric Power

American Electric Power generates, transmits, and distributes electricity, serving residential, commercial, and industrial customers nationwide. AEP serves millions of customers across 11 states. It operates in the generation, transmission, and distribution of electricity, providing power to residential, commercial, and industrial customers. AEP generates electricity using diverse sources, including coal, natural gas, nuclear, and renewable energy like wind and solar. The company maintains a vast transmission network that delivers electricity from power plants to local distribution systems, ensuring a stable and reliable power supply. AEP is actively involved in renewable energy initiatives, investing in wind farms and solar facilities to diversify its energy portfolio and reduce its environmental impact. Additionally, the company engages in community outreach, supporting education, environmental conservation, and various social initiatives.

American Electric Power Careers

Join the dynamic team at American Electric Power (AEP), one of the largest electric utilities in the United States, and ignite your career with a company known for its commitment to innovation and leadership in the energy sector.

Opportunities Await

At AEP, we offer a multitude of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking an entry-level position or a more senior role, our diverse range of employment options ensures that there's a place for every ambitious individual in our team.

Grow and Innovate

Embark on a journey of growth and professional development with AEP. Our company is at the forefront of the energy industry’s transformation, integrating sustainable and innovative practices that not only lead the market but also contribute to a greener planet. Engage in work that challenges the status quo, pushing the boundaries of what is possible in the energy sector.

Culture and Benefits

AEP is dedicated to fostering a culture of diversity and inclusion, where every team member’s contribution is valued. We offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health benefits to professional development programs and diversity training, AEP ensures that our team is equipped for both personal and professional success.

Internship Programs

Kickstart your career with an AEP internship. Our programs provide invaluable industry experience and networking opportunities that pave the way for future employment. Interns at AEP work on real projects, learn from seasoned professionals, and gain the hands-on experience necessary to succeed in the fast-paced world of energy.

Leadership and Development

Leadership at AEP means more than guiding teams – it involves inspiring change and driving innovation. With leadership development programs, employees are prepared to take on challenging roles that shape the future of the company and the industry. Our focus on leadership and continuous improvement creates an environment where ambitious professionals can thrive.

Join Our Team

Explore the career possibilities at American Electric Power today. Search open positions that match your skills and interests. We are constantly hiring new talent and look for passionate, curious, and solution-driven team players. Prepare your resume, ace the interview, and join a company where your career can flourish.

Stay Connected

Keep up to date with the latest at AEP by following our careers blog. Gain insider perspectives, industry-leading insights, and career tips that you can put to use today—all from the people who work here.

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Explore American Electric Power Jobs

Whether you're a seasoned professional or new to the industry, AEP offers a dynamic work environment where innovation, leadership, and growth are part of everyday life. Join us in powering a new and brighter future for everyone.
Learn more about American Electric Power
Size
16,688 employees
Market Cap
$48.8 billion
Industry
Net Income
$2.2 billion
Founded
1906
5 Year Trend
+0.5%
Revenue
$14.9 billion
NASDAQ

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