GENERAL PURPOSE:
The IT Manager II (Network & Telecom) is responsible for overseeing the operation,
maintenance, and enhancement of the company's network and telecommunication systems across
retail stores, corporate offices, and distribution centers. This role provides leadership to technical
staff, ensures high availability of critical infrastructure, drives automation, manages vendors, and
supports business growth with scalable and secure technology solutions.

The ideal candidate brings strong hands-on technical expertise in networking and voice systems,
proven vendor management experience, and the ability to streamline operations through
automation and process discipline aligned with ITIL (Information Technology Infrastructure
Library) frameworks.

The base salary range for this role is $134,300 - $229,400. The base salary range is
dependent on factors including, but not limited to, experience, skills, qualifications, relevant
education, certifications, seniority, and location. The range listed is just one component of
the total compensation package for employees. Other rewards vary by position and
location.

ESSENTIAL FUNCTIONS:
Leadership & Operations:
• Lead a team of IT network and telecom specialists responsible for ongoing support,
maintenance, and optimization of infrastructure.
• Ensure high uptime and reliability for WAN/LAN, Wi-Fi, SD-WAN, firewalls, telecom
systems (VoIP, call routing), and related services across all company locations.
• Oversee daily issue management, escalations, and root cause analysis for networking and
phone-related incidents.
• Develop and enforce operational standards, documentation, and procedures.
Network & Telecom Management:
• Manage design, configuration, and troubleshooting of network infrastructure including
routers, switches, firewalls, and wireless systems.
• Oversee telecom systems including VoIP platforms, call center technologies, SIP trunks,
and carrier relationships.
• Evaluate performance metrics, identify bottlenecks, and implement improvements to
enhance reliability and efficiency.
Vendor & Contract Management:
• Lead vendor relationships for networking, telecom, hardware, and managed services
providers.
• Negotiate contracts, monitor SLAs, and ensure vendors deliver reliable, cost-effective
solutions.
• Coordinate vendor-led implementations, upgrades, and service engagements.
Automation & Tools
• Drive automation initiatives using Python scripts and tools to reduce manual tasks,
improve monitoring, and enhance reporting.
• Collaborate with engineering teams to introduce efficiencies throughout the IT
infrastructure lifecycle.
• Utilize Microsoft 365 and related applications to streamline workflows and enhance team
productivity.
Process, Compliance & Change Management
• Implement and maintain ITIL best practices in incident management, change
management, and problem management.
• Govern change processes to reduce risk and ensure smooth deployment of infrastructure
improvements.
• Ensure compliance with security policies, data protection standards, and audit
requirements.

COMPETENCIES:
People
• Building Effective Teams
• Developing Talent
• Collaboration
Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
With particular emphasis on the following specific position-related competencies:
• Problem Solving/Decision Quality
• Dealing with Ambiguity
• Customer Focus
• Negotiating/Influencing

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Bachelor's degree in information technology, Computer Science, or related field OR
equivalent experience.
• 8 - 10+ years of experience supporting enterprise IT networks and telecom systems.
• 4+ years of experience in a leadership or team lead role.
• Strong expertise in:
o Networking (Cisco, Aruba, or similar)
o WAN, LAN, SD-WAN, Wi-Fi
o VoIP systems, SIP technologies, call routing
• Proven vendor and contract management experience.
• Hands-on experience using Python for automation tasks (e.g., monitoring, configuration,
log analysis).
• Strong proficiency with Microsoft 365 applications, Teams, and related admin tools.
• Knowledge of ITIL processes with experience implementing or operating within a change
management framework.
• Contract negotiation and 5 year budgeting experience

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person and/or
virtual meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance
Vision requirements: Ability to see information in print and/or electronically
Minimal travel will be required
This role requires regular in-office presence, including to engage in in-person team interaction,
meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this
role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:
IT Analyst

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position.
It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Contents are subject to change at management's discretion.