Firstservice Residential

IT Manager Compliance and Risk Management

Firstservice Residential$120K — $138K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of experience in SOX compliance, IT audits, ITGC/ITAC, and SOC reports review
  • Strong understanding of SOX 404, COSO, COBIT, and cybersecurity frameworks like NIST
  • Internal/external audit background with a risk-based focus
  • Advanced skills in MS Excel, Word, and PowerPoint; familiarity with AI and data analytics tools
  • Bachelor's degree in a relevant field and professional certification such as CISA
  • Strong communication and presentation skills, along with problem-solving abilities
  • Exceptional project management skills and ability to meet deadlines

Responsibilities

  • Maintain detailed documentation of ITGCs across various technology layers
  • Conduct IT risk assessments aligned with financial reporting processes
  • Lead SOX ITGC testing and evaluate operational effectiveness
  • Coordinate audit walkthroughs and collect evidence for audits
  • Review SOC reports and conduct SOC-type testing when necessary
  • Serve as the primary contact for external auditors regarding IT controls
  • Advising management on control design and remediation strategies
  • Plan and execute compliance and advisory projects, including risk assessments
  • Prepare audit reports with actionable recommendations for management
  • Evaluate cybersecurity maturity and disaster recovery readiness
  • Identify weaknesses and suggest improvements for controls

Benefits

  • Opportunities for professional development and training
  • Exposure to cutting-edge technology and compliance practices
  • Collaborative work environment with cross-functional teams
  • Opportunity to work on both US and Canadian compliance projects
  • Supportive leadership encouraging innovative thinking
  • Flexible work arrangements fostering a healthy work-life balance
Full Job Description
Description

IT Manager Compliance and Risk Management

The IT Manager Compliance and Risk Management will collaborate with internal and external stakeholders across the organization in the US and Canada to ensure timely delivery of compliance and advisory initiatives. This role is central to the design, implementation, and testing of IT General Controls (ITGCs) and Application Controls (ITACs) in alignment with Sarbanes-Oxley (SOX) requirements. It demands a blend of IT, accounting, business acumen, and advanced data analytics skills.

The IT Manager Compliance and Risk Management is responsible for planning, executing, and overseeing compliance and advisory projects across the organization to assess the information technology control environment. This would include, but is not limited to, identifying technology-related risks, evaluate mitigation efforts, and escalate emerging technologies and their impact to the overall technological control environment.

Key Responsibilities:

SOX Compliance & IT Controls
  • Maintain comprehensive documentation of ITGCs across infrastructure, applications, and data layers.
  • Conduct IT risk assessments and align systems with financial reporting processes.
  • Lead SOX ITGC testing, including design and operational effectiveness evaluations.
  • Coordinate audit walkthroughs and evidence collection for internal and external audits.
  • Review and follow up on SOC reports provided by third-party service organizations. Where a SOC report is unavailable, conduct agreed upon SOC-type testing.
  • Act as the primary liaison support with external auditors on ITGC and ITAC matters.
  • Advise management on control design and remediation strategies for operating control deficiencies.

Audit & Advisory Projects
  • Plan and execute IT compliance and advisory projects, including risk assessments and audit scoping.
  • Perform testing of ITGCs and ITACs in accordance with internal audit standards.
  • Prepare formal audit reports with findings and recommendations for management.
  • Maintain logs of control deficiencies and audit recommendations, ensuring timely follow-up and remediation.
  • Partner with business and IT leadership to understand emerging risks, major system implementations, and technology changes.
  • Evaluate the organization's cybersecurity maturity, assess management, and disaster recover readiness
  • Identify controls weaknesses, business continuity risks, system vulnerabilities and recommend practical value-add improvements.
  • Oversee and lead IT audit work performed by external partners as determined by the annual audit plan.
  • Prepare comprehensive reports detailing the results of IT review projects to present to business leadership.

Governance & Continuous Improvement
  • Provide training and guidance to IT teams on SOX compliance and control responsibilities.
  • Recommend improvements to governance, risk, and compliance practices.
  • Liaise with external service providers and auditors.
  • Support the SVP in process improvement initiatives and manage special projects as needed.

Expectations:
  • Uphold professionalism, integrity, and confidentiality.
  • Demonstrate expertise in ITGC and ITAC evaluation.
  • Exhibit a proactive, results-driven mindset.
  • Deliver high-quality work that meets departmental standards and deadlines.
  • Apply best practices to help standardize business processes.
  • Build strong relationships across all levels of management.
  • Take an advisory approach that balances value and cost-effectiveness.

Qualifications:
  • Minimum 6 years of experience in SOX compliance, IT audits, ITGC/ITAC, and SOC reports review.
  • Strong knowledge of SOX Section 404, COSO, COBIT, and cybersecurity frameworks (e.g., NIST).
  • Background in internal/external audit with a risk-based approach.
  • Advanced proficiency in MS Excel (formulas, macros, pivot tables), Word, and PowerPoint.
  • Experience with AI and data analytics tools (e.g., IDEA).
  • Bachelor's degree in IT, Computer Science, or related field. Professional certification such as CISA.
  • Excellent communication, writing, and presentation skills.
  • Strong problem-solving and innovative thinking abilities.
  • Must be eligible to work in Canada and travel to the U.S. and internationally (up to 30% travel).
  • Exceptional project management skills and commitment to meeting deadlines.


Compensation

Compensation for this role is between $120,000 - 138,000 + benefits.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

About Firstservice Residential

FirstService Residential is a property management company that provides services to residential communities in North America. The company manages over 8,500 properties and 1.6 million residential units across the United States and Canada. FirstService Residential offers a range of services, including property management, financial management, maintenance and repair, and administrative support. The company is committed to providing exceptional service to its clients and improving the quality of life for residents in the communities it serves.
Learn more about Firstservice Residential
Size
25,000 employees
Market Cap
$7.3 billion
Industry
Founded
2012
5 Year Trend
+17%
NASDAQ

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