The IT Hardware Asset Manageris responsible forShaws enterprise Hardware Asset Management (HAM), focusingmainly onproviding IT assets to Shaw associates and facilities, managing hardware lifecycles in ServiceNow,and managing asset inventory stock.Thisposition leads ateam handling global hardware procurement, inventory accuracy, device distribution, refresh projects, and asset valuation.The manager works closely the Service Desk, Deployment, ServiceNow Platform team, Global Sourcing, Corporate Assets, IT BusinessOperationsand other Shaw business units to ensure Shaws technology hardware assets are managed accurately, compliantly, andcost-effectivelyfrominitialrequest through retirement.

Primary Responsibilities:

• Managethe Hardware Asset Management team supporting global hardware purchase requisitions, inventory management, asset distribution, device refresh execution, and asset valuation

• Manage full life cycle inventory management-responsible for the day-to-day oversight, organization, and operational effectiveness of IT hardware inventory for the enterprise

• Advance HAM governance, policies, and lifecycle processes to support audit readiness, compliance, and risk management

• Own the end-to-end associate experience for receiving IT hardware-frominitialrequest through delivery, support, and retirement-ensuring the process is intuitive, predictable, and minimizes handoffs

• Own the functional implementation, enhancement, and ongoing management of ServiceNow Hardware Asset Management (HAM) to support full hardware lifecycle visibility and automation

• Responsible for and directstaff inall tactical and operational activities related to hardware assets to align with corporate business strategy

• Partner with the ServiceNow Platform team to ensureaccuratehardware inventoryand assignment data ismaintainedand integrated with the CMDB

• Serve as a key leader in the planning and execution of Shaws Device Refresh program, ensuring lifecycle eligibility, operational readiness, andtimelydelivery

• Work with suppliers to obtain hardware quotes and partner with Global Sourcing to secure bulk pricing and preferred vendor agreements

• Collaborate withinternal and external partnersto support asset valuation, reconciliation, and financialaccuracy

• Coach, develop, andlead4-6salariedassociates to support IT goals while enabling individual professional growth

• Establish,manageandmaintainclose working relationships with suppliers (vendors) resolving & escalating problems, as well as providing vendor performance feedback asnecessary

• Build strong, inclusive partnerships across IT andnonITbusiness functions

• Allocateappropriate resourcesto ensure that projects and tasks are completed within committedtime framesand within budget

• Leads with the Users experience firstframes hardware asset decisions around how theyimpactservice, support, and the end users ability to do their work

• Providetimely, responsive support and direction to internal and external customers on purchasing, inventory, pricing, and hardware lifecycle questionsprioritizing clarity, follow-through, and ease

• Serve as an escalation point for complex or high-impact hardware issues (missed deliveries, misroutes, urgent replacements), ensuring quick resolution and proactive communication

• Improve stakeholder satisfaction (Service Desk, Deployment, business leaders) with the hardware experience

• Conduct invoice analysis and ensure validationin accordance withcontractual agreements and service level agreements (SLAs)

• Oversee carrier portals and stay informed about market trends and conditions thatimpactsuppliers,cost ofgoods, pricing, and potentially influence company operations or strategy

Position Requirements:

• Bachelor's degree or equivalent experience inIT,Business, Operations,Engineering, or related field (or equivalent experience)

• 1+ years of experience leading teams or projects (project management, team leadership, process leadership, or similar responsibilities)

• Excellentoral and writtencommunication skills

• Process, detail, andcontinuouslearning area must

• Engagement with all levels of internal and external users, customer, associates isa must

• Demonstrate skill in streamlining operations and implementing cost-saving measures

• Ability to manage multiple priorities in a fast-paced, collaborative environment

• Collaborate with IT management on projects, issues, and strategic planning as needed

• Adhere toestablishedfinancial policies, internal controls, and reporting requirements

• Foster inclusion and cultivate strong partnerships across both IT and non-IT business functions, including Global Sourcing, Corporate Accounting, Legal,Corporate Assets, Accounts Payable, and related areas

PreferredSkills:

• 5+yearsofrelevant experienceinoperationsmanagementor relatedfield

• 3+ years of leadership experience

• Experience in process improvement and process documentation

• Inventory management experience

• Experience in financial analysis, preferably in an IT or technology-focused environment

• Experience using purchasing and business applications, including purchase order requisitioning,ServiceNow, Onit, Microsoft Office, and related tools

• Project Management and/orCPM experience

Required Competencies:

• DriveResults

• Demonstrate Good Judgement

• Coach and Develop Support

• Demonstrate Customer Orientation

• Lead Change