IT Engineer

Fluidstack

$90K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of IT support experience, with hands-on expertise in MDM across macOS and Windows.
  • Proficient in Okta administration, managing user roles and integrations.
  • Strong knowledge of Google Workspace; basic exposure to Office 365 is a plus.
  • Experience in building automations to streamline IT processes using code or no-code tools.
  • Clear and effective communication skills for writing documentation that appeals to all audiences.
  • Understanding of security best practices related to identity, access, and device management.

Responsibilities

  • Provide quick and effective IT support for both in-office and remote employees, ensuring excellent service.
  • Manage and troubleshoot the mobile device management (MDM) fleet across macOS, iOS, and Windows platforms.
  • Administer Okta for user and group management, integrations, and ensure identity hygiene.
  • Oversee procurement and asset management, coordinating hardware purchases and tracking devices throughout their lifecycle.
  • Create reliable automations to reduce manual tasks, accompanied by clear documentation for all users.
  • Facilitate smooth onboarding and offboarding processes while supporting access reviews to enhance security.

Benefits

  • Commitment to pay equity and transparency in all compensation matters.
Full Job Description
How We Operate
  • Extreme ownership. Full autonomy. Own things end to end often taking on scope outside your core role without being asked to get things done.
  • Velocity. We drive everything forward as fast as possible.
  • First principles. Challenge every assumption. Zero analogy thinking, no egos, the best idea wins.
  • Love of the game. The frontier of AI is the most interesting problem of our time. We put in long hours at high intensity to push the frontier forward.
The IT Team

Examples of key problems the team is working on
  • Engineer the systems behind one of the world's largest compute buildouts. Everything runs as code, version-controlled and reproducible, so a new hire, team, or site spins up in minutes instead of days. You'll build internal infrastructure with real engineering rigor and keep it ahead of a company growing 10x.
  • Solve multi-tenancy problems most IT engineers never touch. Fluidstack runs teams, sites, and customers in parallel, and the internal systems have to keep them cleanly separated and secure at speed. You'll own architecture problems usually reserved for product infrastructure, on the inside.
  • Give every employee the speed it takes to reach 10s to 100s of GWs. The faster the company's people move, the faster we get there. You'll own the internal systems and support that keep a 10x workforce unblocked.
Role Scope
  • Provide reliable, hands-on IT support for in-office and remote employees, resolving tickets fast with excellent service.
  • Support the MDM fleet across macOS, iOS, and Windows, and troubleshoot in-office network and A/V systems.
  • Administer and improve Okta and core SaaS tooling: integrations, role-based access controls, and identity hygiene.
  • Run procurement and asset management: coordinate hardware purchasing and track devices across their full lifecycle.
  • Build simple, reliable automations that cut manual work, and write clear documentation for technical and non-technical audiences.
  • Own onboarding and offboarding for employees and contractors, and support access reviews and basic identity security.
What We're Looking For

The below is a starting point. We always make space for exceptional people, so if you don't fit this role exactly, tell us where you would.
  • You've administered Okta (users, groups, app integrations) and managed MDM across macOS and Windows.
  • You know Google Workspace well, with some Office 365 exposure, and you support macOS, iOS, and Windows devices.
  • You build automations to replace manual work, and you reach for code or no-code tools to do it.
  • You write clearly: documentation and knowledge-base content that both technical and non-technical people can use.
  • You bring a security mindset to identity, access, and device management.
  • Bonus: No-code/low-code automation (Okta Workflows, n8n, Zapier, Workato). Scripting (Bash, PowerShell, Python). SOC 2, ISO 27001, NIST, or CIS exposure. AI tools, agents, and MCPs (Fluidstack standardizes on Claude). HRIS integrations (Deel, Rippling, Workday). API and webhook fluency.

Total compensation may also include equity in the form of stock options.

We are committed to pay equity and transparency.

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