Masco Corporation

IT Delivery Manager - Channel/Experience/Portfolio

Masco Corporation$121K — $190K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, IT, engineering, business administration, or related field
  • 8+ years of experience in technology solutions for Marketing, eCommerce, Customer Service, and IT
  • Proven leadership in developing cross-functional talent
  • Experience with delivery methods like waterfall and agile, and frameworks such as value streams and fusion teams
  • Success in solving complex problems through design thinking and solutions design
  • Experience with web development and platforms like Salesforce (B2C/B2B, CPQ, Experience Cloud)
  • Strong budget management and financial forecasting skills
  • Excellent cross-functional communication and collaboration abilities

Responsibilities

  • Champion collaborations across relevant business functions such as Marketing and Sales Operations
  • Advise and guide experienced cross-functional teams
  • Collaborate on a technology roadmap for market leadership in the digital domain
  • Lead the digital portfolio, driving transformation and new capabilities
  • Support project leads with resource planning and issue resolution
  • Deliver on the roadmap through collaboration across value streams
  • Guide the organization through process changes and tech adoption
  • Manage external resources and vendor performance
  • Develop and manage the value stream budget and reporting
  • Oversee stakeholder/customer/vendor relations to meet service expectations

Benefits

  • Exciting mix of technical and traditional challenges
  • Opportunity to lead groundbreaking digital experience projects
  • Work collaboratively with a diverse range of teams
  • Potential for professional development in a fast-paced environment
  • Contribute to impactful projects that build market value
Full Job Description
Your Role at Delta Faucet

Do you have a passion for solving complex business and technology problems? Delta Faucet Company is committed to delivering an outstanding experience to our customers and consumers before, during, and post-sale.

The IT Delivery Manager - Channel, Experience & Portfolio (CEP)will play a pivotal role in driving the success of Delta's digital experience projects. We need an accomplished digital solutions delivery leader to drive new capabilities through our Omnichannel value streams (B2B2C, D2C and B2B). We're looking for a leader who will lead the digital portfolio and collaborate with our technical teams and business partners, ensuring the delivery of outstanding solutions and products that meet market demands and partner requirements. This opportunity provides an exciting mix of technical and traditional challenges along with projects that are groundbreaking in the capabilities they will enable. Ideal candidates will blend their knowledge of technology/systems, analytical skills, and trends in digital customer experience to deliver capabilities that build the most value.

Responsibilities
  • Champion collaborations across all relevant business functions (Marketing, Revenue Management, eCommerce & Sales Operations, Customer Service and Analytics).
  • Advise and develop experienced cross-functional teams with high business and technical savvy
  • Collaborate on a technology roadmap that will drive Delta market leadership in all aspects of the digital domain compared to our competitors
  • Lead the Digital portfolio of projects, driving transformation and new capabilities throughout the value stream.
  • Support Project leads through resource planning, technical sequencing, risk, and issue resolution
  • Collaborate across value streams and fusion teams to deliver on the roadmap as well as unplanned opportunities
  • Guide the organization through process change and adoption of technology
  • Lead as well as support the value stream, including product owners, functional and technical resources, outsourced vendor teams, and augmented talent teams
  • Manage external resources, including contracting, performance, and evaluations
  • Develop and manage the value stream budget as well as reporting on qualitative and quantitative results
  • Lead all aspects of stakeholder/customer/vendor relations to ensure that service expectations are met or exceeded


Qualifications
  • Bachelor's in computer science, information technology, engineering, business administration or related field
  • 8+ years of experience delivering technology solutions in Sales, Marketing, Service and IT functions
  • Proven experience leading and developing cross-functional talent
  • Proven experience with various delivery methodologies, including waterfall and agile, as well as team frameworks, including value streams, PODS, or fusion teams.
  • Demonstrated success leading problem-solving activities, including design thinking, journey-mapping, and solutions design
  • Experience working with and delivering capabilities in Salesforce Sales and Service Cloud, Genesys, ordering including B2C and B2B Commerce as well as SAP Order to Cash, web development and content management, as well as knowledge of Data Cloud & Marketing Cloud and/or other enterprise-level technology solutions in the digital experience domain.
  • Experience delivering generative AI across varying toolsets to increase efficiencies while maintaining brand, privacy and governance standards.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams
  • Budget management and financial forecasting experience
  • Strong project management, leadership, and organization skills (PMP or Scrum certification desired)
  • Able to work on multiple priorities in a fast-paced environment
  • Industry certifications are a plus


Full time

Hiring Range: $121,300.00 - $190,630.00 USD

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

About Masco Corporation

Masco is also a leading provider of a variety of installed products and services, including insulation, for homebuilders. When it comes to our products and services, the reputation for quality, innovation, value, and performance is unparalleled.

Masco Corporation Careers

Join the dynamic team at Masco Corporation, a global leader in the design, manufacture, and distribution of branded home improvement and building products. Our commitment to innovation, quality, and service sets us apart in the industry. At Masco Corporation, we offer more than just job opportunities; we provide a platform for professional growth and personal development.

Work You’ll Do

Embark on a career with Masco Corporation and contribute to our mission of delivering top-tier products to the global market. Our diverse team of professionals is dedicated to fostering a culture of innovation, leadership, and continuous improvement. Whether you're looking for a position in engineering, marketing, sales, or manufacturing, Masco Corporation offers a variety of employment opportunities to enhance your career trajectory.

Innovate and Lead

At Masco Corporation, every team member is encouraged to think innovatively and lead projects that challenge the status quo. With a strong emphasis on leadership development and diversity training, we ensure that our employees are equipped to make significant contributions to our industry and community.

Grow and Develop

Invest in your future with Masco Corporation’s comprehensive benefits package and career development programs. From mentorship and networking opportunities to professional development workshops, we support your growth every step of the way. Our leadership is committed to providing you with the resources and training you need to excel in your career and adapt to the evolving marketplace.

Be Part of Our Team

Experience the power of teamwork and collaboration at Masco Corporation. Our inclusive culture welcomes professionals from all backgrounds, fostering a workplace where diversity and innovation thrive. Join us and be part of a team that values your skills and perspectives.

Explore Job Opportunities

Start your journey with Masco Corporation by exploring our wide range of job opportunities. From internships for budding professionals to full-time positions for seasoned experts, we are constantly hiring talented individuals who are passionate about building a rewarding career.

Prepare for Your Interview

Ready to join Masco Corporation? Prepare your resume and sharpen your interview skills to become part of a company that’s dedicated to your professional success. Our hiring process is designed to identify and recruit the most dedicated and innovative professionals in the industry.

Stay Connected

Keep up to date with the latest at Masco Corporation by following our careers blog. Gain insider perspectives and industry-leading insights that can help you navigate your professional journey effectively.

Join Our Team

Search open positions that match your skills and interests. At Masco Corporation, we look for passionate, curious, creative, and solution-driven team players. Explore the exciting and rewarding career opportunities that await you at Masco Corporation.

Masco Corporation – Where Careers Grow

At Masco Corporation, we don’t just offer jobs; we offer career paths that encourage continuous personal and professional growth. Join us and discover how your talents can flourish in a supportive and dynamic environment.
Learn more about Masco Corporation
Size
20,000 employees
Market Cap
$10.6 billion
Industry
Net Income
$1.2 billion
Founded
1929
5 Year Trend
+2.6%
Revenue
$7.1 billion
NASDAQ

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