Summary

Joining the Secret Service, Office of the Chief Information Officer, IT Operations, will allow you to provide exceptional support to USSS personnel and stakeholders, assisting with inquiries, troubleshooting issues, and delivering guidance on agency systems, processes, and services.

For definitions of terms found in this announcement, please click here.

Duties

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The selectee will serve as an IT Cybersecurity Specialist (Customer Service and Technical Support (STS)/ System Administration (ADM) in the Office of the Chief Information Officer, IT Operations. Typical work assignments include:

• Install and configure hardware, software, and peripheral equipment for system users.
• Provide technical support to customers utilizing client-level hardware and software in accordance with established organizational processes.
• Identify cyber capabilities strategies for custom hardware and software development based on mission requirements.
• Set and maintain systems or specific components (installing, configuring, updating hardware/software; and
• Manage user accounts including backup and recovery tasks, implementing security controls and adhering to security policies.

Requirements

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Conditions of employment

• U.S. Citizenship is required.
• Males born after 12/31/1959 must be registered for Selective Service.
• Complete the initial online assessment and USA Hire Assessment, if required.

If selected for this position, you will be required to:

• Obtain and maintain a top secret Tier 5 clearance. For more information visit OPM Mythbuster Page.
• Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
• Submit to a Counterintelligence polygraph examination prior to your appointment.
• Possess a valid U.S. state motor vehicle operator's license and maintain a valid license while you occupy the position.
• Submit a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter.
• Subject to complete annual ethics and procurement integrity training.
• Submit a credit check after a conditional offer of employment has been accepted.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

The qualification requirements listed above must be met by the closing date of this announcement.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Qualifications

To be considered qualified for this position you must meet the following qualification requirements for the respective grade level in which you are applying.

Applicants must demonstrate that they meet the Basic Requirements AND Minimum Qualification requirements as listed below:

BASIC REQUIREMENTS: Possess information technology related experience demonstrating each of the four required competencies

A. Attention to Detail: Ensuring IT programs are in compliance with cybersecurity policies and/or standards

B. Customer Service: Interpreting IT security guidelines or policies to meet customer needs

C. Oral Communication: Communicating organizational security policies and procedures to stakeholders

D. Problem Solving: Providing solutions to cybersecurity issues to meet short and long-term goals.

IN ADDITION TO MEETING THE BASIC REQUIREMENTS ABOVE, YOU MUST ALSO MEET THE FOLLOWING MINIMUM QUALIFICATIONS:

You qualify for the GS-12 level if you possess one year of specialized experience equivalent to the GS-11 level performing duties such as:

• Serving as a technical support specialist addressing customer requirements and inquiries.
• Troubleshooting system hardware and software and maintaining incident tracking and solution databases.
• Diagnosing and resolving customer-reported system incidents, problems, and event, and
• Installing and configuring hardware, software, and peripheral equipment for system users.

The qualification requirements listed above must be met by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience aloneno substitution of education for experience is permitted.

Additional information

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade and unit occur.

This position is covered by Administratively Uncontrollable Overtime (AUO) and additional compensation may be paid at the rate of up to 25% of the base salary.

The Secret Service prohibits employees from having visible body markings (including but not limited to tattoos, body art, and branding) on the head, face, neck, hand and fingers (any area below the wrist bone) (exception: a single conservative and unobtrusive tattoo in the form of a ring is authorized on one finger).

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.

Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.