The Business IT Enablement Manager serves as the strategic bridge between business stakeholders and IT, aligning technology services, processes, and capabilities to business outcomes. This role drives adoption, improves service performance, and governs managed service provider (MSP) outcomes, enabling business value through optimized user experience and operational excellence.
Job Summary:Oversees information technology related activities within assigned scope of responsibility for one or more major functional areas within the information technology arena. Provides high quality, cost effective, and efficient systems and service delivery to meet current and future demands. Identifies and pursues opportunities for improving service delivery methods and support procedures. Monitors industry trends for applicability and technology direction. Optimizes technology approaches to support company business processes and technology information systems platforms. Provides oversight and direction regarding assigned team, financial and operational activities.
Principal Responsibilities:- Partner with business stakeholders to identify, analyze, and translate business requirements into IT service solutions and priorities
- Drive adoption and effective use of IT services, tools, and platforms to support business objectives
- Ensure alignment to ITIL/ITSM processes, improving service quality, consistency, and user experience
- Oversee managed service provider (MSP) performance, including governance of KPIs, SLAs, and operational deliverables
- Lead service reviews with internal teams and MSP partners to monitor performance, address gaps, and drive continuous improvement
- Identify, analyze, and implement opportunities to enhance service delivery processes and operational efficiency
- Monitor service performance trends and provide reporting and insights to support data-driven decision making
- Collaborate with cross-functional IT teams (Applications, Infrastructure, Network, Service Desk) to ensure end-to-end service delivery
- Support the design, implementation, and optimization of IT services and technology solutions aligned to business needs
- Contribute to continuous improvement initiatives, including automation, digital experience enhancements, and service optimization efforts
- Provide guidance and oversight across operational, financial, and partner management activities within assigned scope
- Ensure compliance with organizational standards, policies, and audit requirements
- Deliver user enablement through training, communication, and support of IT services and tools
- Other duties as assigned
Job Level Specifications:- Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.
- Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures.
- Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level.
- May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.
Work Experience:- Typically 8+ years with bachelor's or equivalent.
Education and Certification(s):- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Distinguishing Characteristics:- Multiple functional domains; cross-functional IT and business alignment with experience spanning service management, partner (MSP) governance, and operational performance management
- Typically 6+ years of experience in IT service delivery, business relationship management, or IT operations
- Bachelor's degree or equivalent experience in Information Technology, Business, or a related field from which comparable knowledge and job skills can be obtained. ITIL certification, PMP, or equivalent preferred
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What We Offer:Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.
- Generous Paid Time Off
- 401K and Pension Plan
- Paid Holidays
- Family Support (Paid Leave, Surrogacy, Adoption)
- Medical, Dental, Vision, and Life Insurance
- Long-term and Short-term Disability Insurance
- Health Savings Account / Flexible Spending Account
- Education Assistance
- Employee Development Resources
- Employee Wellness, Leadership Development and Mentorship Programs
Benefits listed above may vary depending on the nature of your employment with Avnet.
This position will have access to ITAR product and therefore be authorized to access product. This position requires the employee to be a U.S. Citizen or National, or a lawful permanent resident as defined by 8 U.S.C. 1101(a)(20), or a protected individual as defined by 8 U.S.C. 1324b(a)(3).
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
