IT Business Analyst IV IT Division

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The Texas Commission on Law Enforcement (TCOLE) is seeking an Information Technology Business Analyst IV to join the Information Technology Division located at 6330 E HWY 290, Suite 200, Austin, TX.

The IT Business Analyst IV performs advanced business analysis work supporting the systems development life cycle and strategic technology initiatives. They will work closely with the Chief Information Officer (CIO) to develop technology roadmaps, manage project backlogs, and align IT projects with organizational goals. They will oversee the gathering, development, and documentation of user requirements for complex IT systems and modernization initiatives, while facilitating requirements gathering activities with subject matter experts and process owners across the organization. They will work under minimal supervision with considerable latitude for the use of initiative and independent judgment.

Salary is dependent on qualifications and experience. The salary range is $84,182 $105,000 salary group B27. The Job Class for this position is 0224.

Essential Job Duties

Oversees the gathering, development, and documentation of user requirements for complex IT systems and modernization initiatives.

Creates, reviews and analyzes complex system documents to convey business requirements and support efficient system design.

Uses familiarity with modern technologies to formulate detailed project plans and implementation strategies.

Analyzes existing processes, applications, and services for modernization opportunities and monitors the backlog for consolidation of project activities with modernization initiatives.

Facilitates and leads requirements gathering activities with subject matter experts and process owners across the organization.

Works closely with IT Operations and Development teams, as well as process owners, to execute project plans effectively.

Reviews, assesses, and develops business documentation and processes to support organizational effectiveness and regulatory compliance.

Coordinates and assigns work to external vendors and contractors, defining, assigning, and evaluating their work to complete projects and service requests.

Creates use cases, coordinates and/or participates in user acceptance testing (UAT) and testing of new system functionality to validate quality and ensure user satisfaction.

Monitors project progress and ensures adherence to established timelines and quality standards throughout the systems development life cycle.

Collaborates with project stakeholders, leaders, and executive staff to ensure alignment with strategic objectives.

Identifies potential project risks and difficulties and designs strategies to mitigate or avoid them.

Closes communication and feedback loops with project stakeholders throughout all phases of implementation.

Creates comprehensive business documentation and end user guides to support system adoption and operational effectiveness.

Prepares budgetary cost estimates and develops project implementation proposals, documentation and scheduling; writes technical specifications and requests for proposals.

Analyzes program policies and procedures to determine their effect on automated systems and system functional areas.

Other duties as assigned.

Minimum Qualifications

Required Education and Experience

Bachelor's Degree in Computer Science, Information Systems, Data Analytics, Business Administration, or related fields from an accredited institution

Five to eight (58) years of progressively responsible experience in business analysis, project management, or related IT field, with at least three (3) years specifically in the IT industry

Education and experience may be substituted for each other on a yearforyear basis

Required Skills, Knowledge, and Abilities

Ability to maintain the highest standards of security and safeguard critical infrastructure. This includes adhering to strict background checks, reporting any suspicious activities, and participating in security training and drills as required.

Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources; and project management principles and practices

Knowledge of modern information technologies and their application to business processes and organizational effectiveness

Skill in business analysis methodologies; in analyzing and evaluating complex information technology applications, policies, and issues; and in developing creative and workable solutions to complex problems and issues

Skill in Project Management, organization, negotiation, communication, change management, quality assurance, and Agile project methodologies

Ability to analyze and interpret technical information, including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; and to communicate effectively

Ability to direct program activities, solve complex problems, develop policies and procedures, and manage multiple projects independently

Ability to work with minimal supervision, prioritize competing demands, and make strategic decisions within established guidelines

Ability to establish effective working relationships with diverse stakeholders across divisions and external agencies

Ability to motivate others to meet deadlines without direct supervisory authority

Preferred Qualifications

Preferred Education and Experience

Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), or Project Management Institute certification (PMIPBA or PMIACP)

Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO) certifications

Experience working within Texas state government, regulatory agencies, or law enforcement administration

Experience implementing enterprise IT systems, data governance programs, or information management systems in a government or regulated environment

Preferred Skills, Knowledge, and Abilities

Knowledge of Agile project methodologies and frameworks including Scrum and Kanban

Understanding of law enforcement data systems, regulatory compliance requirements, and public safety information management

Experience with vendor management, contract coordination, and procurement processes for IT services and solutions

Experience providing training or technical assistance to government personnel on system implementation and business processes

Proficiency with project management tools, database management systems, and business intelligence platforms

Benefits

Why work at TCOLE?

Working for the Texas Commission on Law Enforcement (TCOLE) empowers you to make an impact on public safety while engaging in continuous learning within a supportive environment. You'll play a crucial role in upholding high law enforcement standards, collaborating with local agencies, and enhancing the wellbeing of Texans. As a Texas State employee, you will have access to our comprehensive benefit programs including:

Comprehensive health, dental, and vision insurance plans with several types of coverage to state employees and their eligible family members

For new hires and rehires, health insurance is available the 1st of the following month after a 60day waiting period. More information about benefits is available at https://ers.texas.gov/benefitsataglance

12 16 days of annual paid holidays

At least ¿ eight hours of paid vacation and up to eight hours of paid sick leave ¿ each month for fulltime employees

Retirement options with the State of Texas Retirement that provide flexibility and security

Health and Wellness programs including wellness leave, fitness and weight management programs, and personalized wellness tools

TCOLE is a qualifying organization for the Public Service Loan Forgiveness Program

The Discount Purchase Program provides access to an online marketplace offering discount on a wide range of products and services