An IT Asset Program Manager provides leadership for the enterprise IT Asset Management (ITAM) program, overseeing hardware, software, and mobile/telecom assets. This role partners closely with Architecture and ServiceNow Platform teams through a shared ownership model to ensure accurate, reliable asset data that supports the CMDB and IT service management processes. Success in this role requires strong relationship-building and communication skills, the ability to collaborate across teams, keen attention to detail, sound judgment, and the capability to influence stakeholders and drive shared accountability in a matrixed environment.
Key Responsibilities:- Own end-to-end lifecycle management for hardware, software, and telecom assets (procurement through retirement)
- Lead the enterprise IT Asset Management operating model, including standards, lifecycle states, controls, and governance
- Manage software licensing, renewals, audits, and compliance to reduce risk and optimize cost
- Drive vendor relationships, contract renewals, and cost-saving negotiation strategies
- Partner with Architecture & ServiceNow Platform teams to ensure asset data quality and lifecycle alignment feeding the CMDB
- Collaborate with endpoint teams in an SCCM/MECM environment to support accurate discovery and inventory
Qualifications:- Bachelor's degree in information technology, Business Management, or a related discipline, 8+ years of experience in IT Asset Management (hardware, software, telecom) in a mid-to-large enterprise, or an equivalent combination
- Strong knowledge of software licensing models, audits, and renewal management
- Experience partnering cross-functionally without direct authority
- Demonstrated success in vendor negotiation and lifecycle optimization
- Experience integrating endpoint discovery tools (e.g., SCCM/MECM) (desired)
- Experience with ServiceNow ITAM & CMDB in a shared governance model (desired)
- ITAM certifications (CAMP, CHAMP, CSAM, CITAM, CMAM, CITAD) (desired)
- Experience supporting distributed or field-based operations (desired)
