Job DescriptionResponsibilitiesOversees the procurement, deployment, and lifecycle management of all end-user IT hardware, peripherals, and software licenses. This role provides leadership to the System Administration team, ensuring efficient daily operations, user account management, and workplace device uptime. The ideal candidate balances financial accountability (PO approvals, vendor management) with technical team leadership, focusing on endpoint productivity and end user support.
- Supervise and mentor System Administrators, managing performance goals, training, and daily workloads.
- Serve as an escalation point for complex technical support issues and endpoint troubleshooting.
- Enforce endpoint security policies, ensuring all user devices are properly patched and compliant.
- Govern system administration workflows, including onboarding, offboarding, and identity access management.
- Approve Purchase Orders (POs) for IT hardware, software licenses, and peripherals within budget.
- Manage the equipment refresh process, creating standard schedules for laptop, desktop, and mobile upgrades.
- Maintain the IT Asset Management (ITAM) database, ensuring exact tracking of inventory from procurement to disposal.
- Manage relationships with hardware vendors, software publishers, and leasing partners
- Develop and document standard operating procedures (SOPs) for asset deployment, refresh cycles, and device disposal.
- Analyze operational metrics to improve team response times and asset efficiency.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
QualificationsEducation and Experience Experience: 5+ years in IT operations or asset management, with 2+ years of experience leading technical teams or system administrators.
Asset Tracking: Deep familiarity with ITAM tools (e.g., ServiceNow, or Ivanti).
System Knowledge: Strong understanding of endpoint administration (e.g., Active Directory, Azure AD/Entra ID, MDM tools like Intune or Tanium).
Financial Acumen: Proven experience managing budgets, reviewing quotes, and processing PO approvals.
Communication: Excellent interpersonal skills to collaborate with vendors, lead technical staff, and report to senior leadership.
Certifications, Licenses, and Other Special Requirements None
Management/Decision Making Uses independent judgement to establish procedures and develop direction for the team(s). Makes analytical decisions and is accountable for all actions made by a department or group. Uses a high degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems that could affect a large number of associates. Strong sense of ownership, bias for action, urgency, and drive.
Knowledge and Skills Has significant knowledge of an advanced discipline with a working knowledge of related fields. Has significant knowledge of the organization, work environment and process. Has knowledge to direct multiple functions and/or departments with full responsibility for operational results. Exceptional interpersonal skills required.
Physical Demands and Working Conditions- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Talk or hear
- Ability to lift: up to 25 pounds
- Vision
- Requires interaction with co-workers, residents or vendors
- Occasional weekend, evening or night work if needed to ensure shift coverage
- On-Call on an as needed basis
- Requires Travel: Occasionally
Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
