Qualifications

• 5-7 years of experience in technical support roles, specifically with Microsoft applications.
• Background in ERP system support, preferably with D365.
• Experience in desktop support, handling technical issues directly with users.
• Familiarity with ITIL framework for IT service management processes.
• Experience in managing role-based security within enterprise applications is essential.
• Understanding of Azure and cloud environments is beneficial.
• Knowledge of financial sector applications and platform ownership is preferred.

Responsibilities

• Provide advanced second-level support for D365 CE and FO applications to resolve complex user issues.
• Troubleshoot and resolve advanced ERP system problems promptly to minimize business disruption.
• Manage user access and role-based security to ensure compliance and appropriate permissions within systems.
• Implement ITIL practices focusing on incident, problem, and change management to enhance service delivery.
• Assist with system updates and configuration changes in collaboration with IT teams for seamless transitions.
• Monitor system performance and conduct audits to identify and resolve potential inefficiencies proactive.
• Train Tier I support and end-users on system functionality and best practices to enhance user competence.

Benefits

• Flexible work schedule to promote work-life balance.
• Opportunities for professional development and training.
• Engagement in cross-functional projects to enhance skills and collaboration.
• Access to cutting-edge technology and tools to support work.
• Team-oriented culture with a focus on continuous improvement.