The Role:We're looking for an IT Analyst to join our team in New York. This IT position will be on the front lines of providing DailyPay's IT support and will be onsite full-time. The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support access requests, troubleshoot and resolve endpoint issues, install and support software and systems, image workstations and assist with the day-to-day operations for DailyPay's IT infrastructure.
How You Will Make an Impact:- Field systems access requests and centrally grant permissions and rights
- Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking
- Prioritize and schedule problem resolution, escalating, when necessary, to the appropriately experienced IT staff
- Provide at the elbow support as well as remote help desk support for company employees. This includes setting up new workstations and user accounts, installing applications, troubleshooting, and system maintenance
- Field incoming help requests from end-users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices
- Participate in an On-Call IT rotation schedule. Occasional requires off-hour support including nights and weekends
- Manage, support and troubleshoot all AV / Conferencing equipment used throughout the New York offices
- Maintain records of hardware inventory in the Inventory Database for the New York IT hardware
- Document network changes in IT wiki
- Create and maintain published user support documentation.
What You Bring to The Team:- Bachelor's degree with a minimum of 2-5 years in an IT Support role
- Experienced in providing professional and courteous customer service
- Deep knowledge of Macs and iOS. Experience with Jamf is a plus
- Experience with SaaS administration
- Basic understanding of identity and access management concepts; experience supporting Okta is a plus
- Extensive knowledge of computer software, operating systems, hardware and networking
- Able to work in a team as well as independently
- Highly Proficient with Google Workspace Suits and Microsoft Office
- Ability to read, write, speak and understand the English language in a business environment.
What We Offer:- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
