Apple

IS&T Retail Field Leader - Retail & Marcom Engineering

Apple$100K — $130K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience
  • Demonstrated experience with Retail Store environment and supporting retail IT systems
  • Experience with Apple products (Macs, iOS devices, Apple Watch, Apple TV)
  • Strong troubleshooting and problem-solving skills
  • Ability to travel up to 75% as required
  • Flexibility to work variable hours, including weekends and holidays
  • Excellent communication and presentation skills

Responsibilities

  • Lead technology support and enhancements for Retail Stores
  • Engage and educate store teams on technology solutions
  • Provide in-person and virtual support for store escalations
  • Ensure the technological health of Retail Stores and operations
  • Assist in expansion efforts and mentor store teams
  • Collaborate with global teams to pursue continuous improvement
  • Facilitate leadership within the embedded IS&T Retail Field team

Benefits

  • Remote/Home Office position with flexible working hours
  • Opportunity for travel to various Retail locations
  • Engagement with innovative technology solutions
  • A chance to be part of a diverse team driving industry-leading initiatives
  • Exposure to leadership opportunities within a global framework
Full Job Description
Description

We are looking for an IS&T Retail Field Leader to join our IS&T Retail Engineering Operations & Support team. The Field Leaders are technology experts at the intersection of store engagement, proactive solutions, and business partnerships. We are uniquely positioned in Apple as the only IS&T team with an in store presence. We provide support, education, and long term enhancements. We pursue continuous improvement helping IS&T and Retail Engineering develop the right tools for our store teams. At our core, we engage and provide leadership to stores through in person and virtual efforts. We are responsible for the technological health of all Retail Stores. We support store teams, expansion efforts, store escalations, and mentors. We are the IS&T Retail Field Team.

This position is Remote/Home Office based in NYC or the surrounding area with travel to our Retail locations and offices being a requirement. Travel up to 75% as required. In addition, we are looking for someone who has the ability to work variable hours including weekends and holidays at times.

Minimum Qualifications

Bachelor's degree or equivalent relevant work experience

Demonstrated experience with Retail Store environment and the supporting retail IT systems

Experience using Apple products and operating systems such as Macs (MacOS), iOSdevices, Apple Watch, and Apple TV

Strong troubleshooting and problem solving skills

Candidates must be able to travel up to 75% as required

Ability to work variable hours including weekends and holidays (at times).

Preferred Qualifications

Apple Retail leadership experience

Motivation and ability to work as part of a distributed team that spans the globe

Excellent written/verbal communication and presentation skills

Experience working independently and collaboratively with global teams

Proven time management and prioritization abilities

Flexibility to engage with technical leaders, business executives, store teams, and third-partyvendors

General knowledge of wireless technology and network infrastructure

Comfort with technologies, hardware, software, and systems critical to supporting retail stores

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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