Job DescriptionPosition SummaryThe Director, Commercial Growth & Operational Intelligence plays a strategic leadership role at the intersection of commercial growth, artificial intelligence, operational transformation, and insights innovation.
Primary Objective: Accelerate Commercial Growth and Client Value Creation- Partner with sales and client teams to identify growth opportunities.
- Develop demos, proofs of concept, pitch decks and executive presentations.
- Support pricing strategy, proposals and product innovation feedback.
Key Performance Indicators:
- Revenue growth from supported opportunities including top of funnel activities such as:
- Outreach
- Actual meetings scheduled based on outreach
- Conversion rates of meetings to proposal
- Proposal win-rate and methods of improvement
- Client expansion through Service Line and Client Officer partnerships, as well as direct-to-new clients in coordination with the Global SaaS sales team
Secondary Objective: Lead Operational AI Transformation- Implement AI agents and automation solutions.
- Improve integrations among Salesforce, BI and resource systems.
- Reduce manual processes and administrative burden.
Key Performance Indicators:
- Reduction in manual effort, specifically related to Resourcing and team allocations
- Productivity gains from automation (such as measured by available time for Analysts to be empowered for deeper insights)
Tertiary Objective: Enhance Insights Delivery Through AI-Powered Innovation- Develop AI-assisted reporting and storytelling workflows.
- Improve quality and consistency of client deliverables.
- Increase scalability of insights production.
Key Performance Indicators:
- Faster and more efficient report production
- Client retention rate increases, particularly with respect to Tier 2-4 (which have only periodic insights services inclusions)
- Synthesio NA team adoption of AI-enabled methodologies
Qualifications & Experience- Bachelor's degree required; advanced degree preferred.
- 5+ years of experience in consulting, SaaS, analytics, operations, commercial strategy or related fields.
- Strong client relationship management and executive stakeholder engagement experience.
- Demonstrated use of AI solutions to drive business development and operational efficiency.
- Experience leading cross-functional initiatives and organizational change.
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $100,000 to $120,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What's in it for you:At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
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