Now Brewing - international operations services manager! #tobeapartnerWe are seeking an exceptional operator to join our team who is energized by solving complex business challenges across a growing international footprint. This role contributes to Starbucks success by enabling operational excellence through the planning, management, development and implementation of strategic priorities and operational initiatives for the International business. The ideal candidate brings strong store operations expertise paired with experience translating business needs into scalable solutions that improve the partner and customer experience. This role will lead and consult on end-to-end planning, development, testing, and adoption of complex programs and systems across international operations.
As an
international operations services manager, you will...
- Consult, Collaborate and Influence - Build trusted relationships and collaborate with cross functional teams to develop and implement meaningful programs for the international business.
- Project and Portfolio Leadership - Lead operations priorities and ensure the development, delivery, and sustainment of projects that improve execution in stores. Drive initiatives through the full lifecycle, from business definition and planning through testing, implementation, change management, and ongoing support across international markets.
- Effective Communication - Communicate complex ideas and operational insights in a clear and compelling way for varied audiences. Translate data into actionable recommendations and use effective visual storytelling to support decisions, alignment, and adoption.
- Operational Expertise - Bring deep knowledge of retail and store operations, standards, and practice.
We'd love to hear from people with:
- Managing multi-unit retail business or equivalent with deep knowledge of store operations, processes, procedures, and standards (3 years)
- Managing complex, large-scale programs or a portfolio of mid-sized initiatives (5 years)
- Project and program management experience, including scope, timeline, stakeholder alignment, and delivery quality, with the ability to partner effectively across business and cross-functional teams (3 years)
- Working across functional areas to develop effective business solutions that align with company and department objectives (5 years)
- Places a high value on quality with a sharp eye for details
- Curious and collaborative problem solver who can quickly build empathy
- Outstanding verbal and written communication skills, with ability to convey ideas and standards in a clear, succinct and appropriate way across a broad spectrum of audiences
- Identifying opportunities for improvement and connecting operational needs to recommend data-informed, scalable solutions
- Proficient in Microsoft Office applications
Preferred Skills:
- Experience working across different ownership structures including joint venture and licensed
- Experience applying AI or AI-enabled tools to improve operational decision making, workflows, or partner experience
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
We believe we do our best work when we're together, which is why we're onsite four days a week.
Join us and inspire with every cup. Apply today! 
