Salesforce

Internal Audit Manager - Quality & Operations

Salesforce$117K — $177K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in internal audit operations/professional practices, audit, or IT audit
  • Relevant professional certification (CIA, CPA/CA, CISA, PMP)
  • Deep knowledge of IIA Global Internal Audit Standards for QAIP leadership
  • Experience in QAIP or External Quality Assessment in large internal audit
  • Strong analytical and project management skills with operational discipline
  • Track record of using AI, automation, or analytics in auditing processes
  • Hands-on experience with AI tools for innovative problem solving
  • Strong writing and executive communication skills for diverse audiences
  • Proven ability to drive change in a global team context
  • Experience in high-growth or large enterprise environments

Responsibilities

  • Deliver the Internal Audit Organization strategy and manage reporting cycles
  • Build innovative processes and tools for the agentic era of internal audit
  • Lead and modernize the Quality Assurance & Improvement Program
  • Evolve internal audit methodologies aligning with business needs
  • Analyze performance metrics and dashboards to drive strategic decisions
  • Guide audit team training towards AI and human-agent collaboration
  • Manage team resources, planning, and execution of schedules
  • Coordinate internal communications and elevate the Internal Audit brand
  • Support preparation of materials for Board and executive discussions

Benefits

  • Comprehensive support resources for personal and professional balance
  • Opportunities to utilize AI to enhance work efficiency
  • Focus on employee growth and potential across various areas
  • Promote a culture of innovation and collaboration
  • Commitment to redefining industry standards and practices
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Compliance

Job Details





The Opportunity

The Internal Audit organization is an independent and objective function that assists Salesforce to meet its goals through independent reviews and assessments of the company’s processes, information systems, and underlying internal risk and control environment. This function reports administratively to the President and Chief Operating and Financial Officer (COFO) and directly to the Audit and Finance Committee of the Company’s Board of Directors.

Salesforce Internal Audit is rebuilding what internal audit is. Our vision: pioneer the agentic AI era in internal audit — moving from periodic assurance to continuous risk intelligence, with agents handling routine tasks so our auditors can focus on high-value activities.


The Internal Audit Quality & Operations (Q&O) team is the 'mission control' center behind the audit team, focused on driving quality and efficiency through the application of leading-edge processes.


We are looking for a seasoned internal audit professional with deep, practical knowledge of the IIA Global Internal Audit Standards and the judgment to apply them efficiently. You will be shaping and simplifying the audit methodology of the future and taking the lead to deliver supporting operational processes at scale.

What You'll Actually Be Doing

  • Deliver the IA Org strategy. Support our annual strategic planning and quarterly reporting cycles (V2MOM) — coordinating inputs from audit leaders, tracking progress against commitments, and flagging risks.

  • Build processes and tooling for the agentic era. Reimagine how work actually gets done — not automating today's steps, but redesigning processes and tooling for a world where people and agents work side by side.

  • Lead the QAIP. Run and modernize our Quality Assurance & Improvement Program to produce forward-looking insight into quality and continuous improvement, not just retrospective scoring.

  • Evolve the IA methodology. Refresh the IA methodology and Standards for the services our Business Partners need most: assurance, continuous risk intelligence, and advisory.

  • Turn data into decisions. Own the analysis behind our performance metrics and dashboards — identifying trends and emerging risks early enough to reprioritize, and driving the actions that follow.

  • Cultivate the agentic auditors of the future. Own the org-wide skills assessment and the strategic training plan behind it, guiding the audit team from traditional compliance skillsets toward fluency in AI, data, and human-agent collaboration.

  • Deploy the team. Act as resource manager for the IA Org — owning capacity planning, allocation, utilization, and schedule accuracy.

  • Bring the team together. Plan and deliver town halls, org-wide meetings, and global summits — reading the room and pitching content to the right audience.

  • Support the Board conversation. Help prepare Audit & Finance Committee and executive materials, and streamline how that reporting gets produced.

  • Tell our story. Deliver compelling internal communications and messaging across the team and our stakeholders, and grow the IA brand externally — positioning Salesforce Internal Audit as a leading voice on agentic audit.

You're Our Person If You Have...
  • 5+ years in internal audit operations/professional practices, audit, or IT audit

  • Relevant professional certification (CIA, CPA/CA, CISA, PMP).

  • Deep, practical command of the IIA Global Internal Audit Standards and Topical Requirements — enough to lead the QAIP and defend methodology decisions from day one, with the judgment to apply them proportionately.

  • Experience in a QAIP, professional practices, or External Quality Assessment capacity within a large internal audit function.

  • Excellent analytical and project management skills, with the operational discipline to run recurring rhythms reliably.

  • A track record of deploying AI, automation, or analytics to change how work actually gets done.

  • Hands-on fluency with AI tools. You proactively prototype and test ideas yourself rather than waiting for direction.

  • Strong writing and executive communication, translating complex methodology into plain language for auditors, business partners, and the Board.

  • Proven ability to drive adoption and change across a global team without direct supervisory authority.

  • Comfort operating at pace with limited precedent, and the judgment to know which processes add the most value.

  • Experience at scale — high-growth or large enterprise environments.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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