This is a remote position with 50% travel. Job DescriptionThe Intercom System Engineer creates specific Intercom product or system solutions based on (project) specific end-user requirements and/or specific vertical needs and supports project tenders and the related execution process. They also provides technical support for regional customers.
- Translating end-user requirements into technical solutions with adaptation of standard products for verticals/projects, considering cross-BU & 3rd party integration requirements.
- Oversee the preparation of technical concepts and system designs for dedicated product solutions and projects on request of sales organizations.
- Provide guidance and support for troubleshooting and upgrades throughout the life of the system (level 2 and level 3).
- Support the final installation and commissioning phase, including troubleshooting as required.
- Collaborate with the sales organization in projects and/or project acquisition phase.
- Assist sales in explaining concepts to end-users, influencers, and system integrators.
- Troubleshoot, test, and debug RTS products/software and report findings that engineering may need to address.
- Support training for sales and customers locally.
Qualifications- Bachelor's degree in a technical domain or Engineering combined with experience in a field related to professional communications. Commensurate experience in lieu of education may be considered.
- 5+ years of experience in technical support/engineering, preferably in the Critical Communications or Broadcast markets
- Strong expertise in the IP domain.
- Includes conceptual knowledge of trending Audio over IP Platforms (Dante, AES67, & SMPTE 2110).
- Good knowledge of RTS intercom standards.
- Includes 2-Wire, Analog, OMNEO and RVON.
- A understanding of server virtualization.
- A good knowledge of constructing, translating, and understanding signal flow diagrams.
- Strong customer focus and must have excellent written and verbal communication skills.
- Ability to plan, organize, follow through, and implement activities to achieve timely, accurate results, focusing on key priorities and effectively managing multiple projects.
- Ability to identify problems and root causes, being creative in problem-solving, must demonstrate active listening skills to gather input, examine all possibilities, and remain open-minded.
- Trustworthy and credible, remaining consistent in word and action.
- Valid passport and English proficiency required.
Physical Demands- Normal office environment.
- Some exposure to factory and warehouse environments, depending upon project(s).
- Travel up to 50% of time, some international travel is possible.
Additional InformationThe U.S. base salary range for this full-time position is $115,000-$145,000 per year. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.
In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans-including medical, dental, vision, disability, and life insurance-as well as the company's 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group's paid time off and sick leave programs in accordance with applicable policies.
Videos To Watchhttps://www.youtube.com/watch?v=op_x3Y5_zIg
