Inter/Sr. Business Analyst - Retail Payments & Fraud

Category: Business Analysis (functional and technical)

Main location: Canada, Ontario, Toronto

Position ID:J0626-0533

Employment Type: Full Time

Position Description:

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week - subject to change at any time.

Your future duties and responsibilities:

Lead business analysis activities for Retail Payments and Fraud initiatives.
Gather, analyze, and document business, functional, and system requirements.
Translate business needs into clear, detailed, and technology-ready requirements.
Facilitate workshops and collaborate with Product Owners, Business Sponsors, Technology, QA, and Operations teams.
Create and maintain user stories, acceptance criteria, business rules, process flows, and data requirements.
Ensure requirements are complete, testable, and aligned with business objectives.
Manage requirement changes, dependencies, risks, and impacts throughout the project lifecycle.
Support solution design and provide clarification to development teams during implementation.
Partner with QA teams on test scenarios, test cases, defect triage, and test coverage reviews.
Support UAT, business validation, production readiness, and post-implementation activities.
Effectively manage multiple stakeholders and priorities in a fast-paced environment.

Required qualifications to be successful in this role:

Must-Have Skills:

Min 5+ years of strong Business Analyst experience within Banking, Payments, Fraud, or Financial Services
Solid understanding of Retail Payments, Fraud Detection, Fraud Prevention, Transaction Monitoring, and Payment Operations
Experience gathering, analyzing, and documenting business/system requirements
Strong requirements writing skills (user stories, acceptance criteria, business rules)
Experience working with Product Owners, Business Sponsors, Developers, QA, and Operations teams
Strong stakeholder management, communication, and problem-solving skills
Experience working in Agile, Waterfall, or Hybrid environments

Preferred Skills:

Experience with payment platforms, fraud systems, case management tools, or rules engines
Knowledge of digital payments, card payments, ACH/EFT, wires, bill payments, account transfers, or real-time payments
Experience with JIRA, Confluence, Azure DevOps, Visio, Lucidchart, Excel, and/or SQL
Familiarity with APIs, data mapping, system integrations, and reporting
Key Competencies
Lead BA mindset
Strong stakeholder management
Detail-oriented with ability to identify gaps and edge cases
Strong ownership and accountability
Ability to manage ambiguity and multiple priorities
Strong QA/UAT support experience
Fast learner and adaptable

Priority: Candidates with Banking/Financial Services experience and strong Retail Payments + Fraud domain knowledge.

*CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $65,000-$115,000. This role is an existing vacancy.

Skills:

• Agile
• Business Analysis
• Financial Services
• Quality assurance
• Stakeholder management
• RESTful (Rest-APIs)