Job SummaryOverview
Comcast is driving the next evolution of customer and employee experience through AI-powered innovation. As an Integration Manager, you will play a pivotal role in embedding cutting-edge capabilities-such as HeroAssist-into the day-to-day operations of the business.
This is a highly visible, enterprise-impact role where you will lead the integration of AI-driven solutions into operational workflows, ensuring they are effectively adopted, scalable, and delivering meaningful business outcomes. You will operate at the intersection of strategy, operations, and technology, helping translate vision into execution across Customer Experience, Sales, and Quality teams.
Job DescriptionWhy This Role Stands OutThis role offers a unique opportunity to be at the
center of AI transformation within a Fortune 50 organization. You will directly influence how advanced technologies are integrated into real-world operations, shaping both the
employee experience and the customer journey.
You will gain exposure to
enterprise-level strategy, partner with cross-functional leaders, and play a key role in driving innovation at scale-all within a collaborative, forward-thinking environment.
What You'll Do- Lead the end-to-end integration of AI-enabled solutions (HeroAssist) into Comcast's operating environment, ensuring alignment across systems, data, and workflows
- Drive adoption and operational readiness across customer care, sales, and quality organizations
- Design and optimize business processes and workflows, connecting strategic priorities to execution and measurable outcomes
- Conduct process analysis and deployment readiness planning, ensuring teams are prepared for successful rollout and adoption
- Support and lead user acceptance testing (UAT), pilot programs, and live trials, including test planning, execution, and issue resolution
- Establish quality gates, readiness criteria, and integration standards to ensure consistency and scalability
- Identify process gaps, inefficiencies, and integration challenges, driving continuous improvement initiatives
- Serve as a key connector across CXSO, Sales Strategy, AI platform partners, and vendor teams
- Develop and maintain integration governance, reporting, and operational rhythms
- Ensure a seamless transition from implementation to steady-state operations, enabling long-term success and sustainability
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
What You Bring- Experience leading or owning business process integration, transformation, or operational improvement initiatives
- Proven ability to translate complex strategies into clear, executable workflows
- Strong experience with testing strategy, UAT, or deployment execution in operational environments
- Background in customer experience, contact center operations, or service delivery environments
- Demonstrated ability to influence cross-functional stakeholders without direct authority
- Exceptional communication, prioritization, and organizational skills
Key Skills for Success- Process Design & Optimization: Builds scalable workflows that drive efficiency and quality
- Data Storytelling: Communicates insights effectively using tools like PowerPoint, Tableau, or Power BI
- Change Management & Influence: Drives adoption and alignment in a matrixed organization
- Strategic Thinking: Connects operational execution to long-term transformation goals
- Analytical Problem Solving: Identifies root causes and implements practical, scalable solutions
- Executive Presence: Effectively communicates with and influences senior stakeholders
Ready to Make an Impact?If you're energized by the opportunity to
drive large-scale transformation, integrate emerging technologies, and influence the future of customer experience, this role is built for you.
Disclaimer:- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
SkillsAnalytical Thinking, Business Process Integration, Customer Experience (CX), Customer Feedback, Data Storytelling, Executive Presence, Strategic Leadership
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
EducationBachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience5-7 Years
