Position Description & Qualifications

Looking for an opportunity to lead instructional design and courseware development for a mission-focused learning platform that supports more than 2.5 million users? Discover this opportunity supporting Joint Knowledge Online in Suffolk, VA, where you will bring your planning, coordination, and customer engagement skills to help Serco deliver high-quality training solutions for the Joint Staff and broader defense community. In this role, you will serve as a key link between the government customer, internal teams, external partners, and courseware development teams to keep work aligned, on track, and responsive to task order requirements.

This position is contingent upon the ability to obtain/maintain/transfer an active Department of War Secret security clearance.

In this role, you will:

• Scheduling and tracking of planned production; and reporting of said progress to government and contractor leadership.
• Employee will serve as the Content Development Lead in the supervision of both internal and external content development teams per the requirements of the JKO task order. Will work directly with the government Knowledge Services Chief.
• Must assist the Knowledge Services Chief with the tracking of all projects in the development phase, as required and have the ability to plan work and to track progress via project management tools.
• Must understand the limits of the statement of work and how to apply them to the work of their team. Their team will consist of the internal courseware developers (Instructional System Designers, Graphic Artists, and Video Production) as well as several external teams around the country.
• Must be able to schedule and assign work to all participants, monitor progress, and deliver quality products on or ahead of schedule.
• Manage via task oriented terms, and must be able to handle multiple projects at all IMI Levels, including desktop and Virtual Classroom (VCLASS).

To be successful in this role, you will have:

• Ability to obtain/maintain/transfer an active Department of War Secret security clearance.
• A Bachelor's degree in Multi-media Design or Instructional Design or a related field.
• 8+ years experience in the field is a must, with JKO experience and System Administration level access to JKO tool suites a plus.
• The ability to travel up to 10%.
• Must be able to work on-site in Suffolk, VA.

Additional desired experience and skills:

• An active Department of War Secret Security clearance.
• A Master's degree

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [redacted].