The team
Within Ops, there are three functions: Prototyping, Process Engineering, and Production Ops. This role will sit in Prototyping - the starting point of the pipeline, where research intent gets translated into executable plans before anything moves downstream.
In this role you will:
-Own validation of instructions before release to Production Ops, ensuring accuracy, completeness, and execution readiness
-Translate prototyping outputs into structured, production-ready instructions with consistent logic and formatting
-Determine the best method for instruction delivery to end users
-Work with international team to ensure delivery is appropriate for their team - alternative language instructions, videos, etc.
-Define and maintain instruction templates in partnership with Process Engineering
-Manage and support the onsite instruction-writing team, including review workflows and prioritization
-Establish scalable documentation processes across data collection, evaluation, scorecard, and QA instruction sets
-Partner with Prototyping to improve handoff quality and reduce downstream rework
-Represent instruction-writing requirements in tooling, template design, and release standards
-Define and track instruction quality and coverage metrics as output scales
-Support international rollout by ensuring instructions are localization-ready, regionally adaptable, and usable across distributed Production Ops teams
