Inside Sales Representative
DFE Pharma USA LLC
61 S. Paramus, Ste. 535, Paramus, NJ 07652
The job duties are as follows:
- Customer Management
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- End-to-end ownership of the lead-to-order process for all US customers.
- Onboard new customers according the Know Your Customer procedure.
- Answer customers' questions about products, prices, availability, product uses, and contract terms.
- Recommend products based on customer needs and interests and advise customers on the use of products or services.
- Act as the primary contact for customer queries, complaints, technical information, and non-order-related requests.
- Build and maintain strong relationships with customers through effective communication and timely responses.
- Handle sample requests, audits, and ensure compliance with Non-Disclosure Agreements (NDAs).
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Identify prospective customers using business directories, leads from existing clients, and participation in external events such as trade shows and conferences.
- Operational Excellence
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- Optimize sampling processes to enhance service levels.
- Apply product allocation strategies during shortages as per GCSM guidelines.
- Prepare agent commissions and rebate payments.
- Maintain accurate records of sales transactions, customer communications, and contract details.
- Verify customer credit information and ensure required documentation is complete.
- Marketing Support and Trade Show Coordination
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- Collaborate with marketing teams to support promotional activities and campaigns.
- Coordinate trade show arrangements, including organizing promotional goodies, marketing collaterals, and ensuring timely membership payments.
- Act as a liaison between sales, marketing, and external vendors to ensure successful event execution.
- Distribute promotional literature or product samples to customers and event participants.
- Forecasting and Market Insight
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- Proactively share market insights to ensure reliable demand planning and accurate forecasts up to 24 months.
- Collaborate with Sales Managers to monitor debtor management and consumption trends.
- Monitor market conditions, product innovations, competitors' products, and trends to support strategic decision-making.
- Commercial and Technical Support
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- Provide technical information and support for product validation and approvals.
- Prepare and execute customer agreements.
- Prepare sales contracts, quotations, and order forms, including estimating prices, delivery timelines, warranty terms, and credit arrangements.
- Develop proposals and supporting materials for prospective and existing customers.
- Collaboration and Knowledge Sharing
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- Actively support local organization setup, onboarding new team members, and sharing best practices.
- Contribute to global and local team initiatives, including health and safety programs.
- Provide commercial support to the Sales Managers (e.g. customer analytics & performance KPIs - order coverage, order pattern).
- Update and apply relevant product and market knowledge to continuously improve customer support and sales effectiveness.
This position does not supervise subordinate employees.
This position is full-time, and applicants must possess a Bachelor's degree in Business Administration, Commerce or related field.
The salary for this position is $105,394 per year.
