Sun Chemical Corporation

Ink Customer Technical Service Rep

Sun Chemical Corporation$79K — $85K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years of ink industry experience
  • Experience with Kepner Tregoe, Six Sigma, and SunMatch methodologies
  • Familiarity with industry laboratory and press equipment
  • Skilled in managing multiple, complex projects
  • In-depth knowledge of pressroom and printing processes

Responsibilities

  • Lead process improvement initiatives with customers and internal teams
  • Make product selection choices based on end-use applications
  • Train customer employees on ink blending and related functions
  • Document field activities using salesforce.com and prepare technical reports
  • Manage regional color match lab requests and follow-ups
  • Provide emergency support for customer blending needs

Benefits

  • Merit increases
  • Paid holidays and Paid Time Off
  • Medical, dental, and vision insurance
  • Short and long-term disability benefits
  • 401(k) plan with matching
  • Life insurance coverage
Full Job Description
Pay Ranges : $79,000 - $85,000

Location: Wisconsin, N. Illinois area

Travel: 70% and overnight, including air/flight

In this role, you will provide dedicated technical ink support to our valued customers in Wisconsin, N. Illinois area. In this role, you'll be pivotal in identifying and addressing the technical and continuous improvement needs of our assigned customers, ensuring the seamless delivery of our products and services.

ESSENTIAL JOB FUNCTIONS:

  • Leads and participates in process improvement initiatives with customers and Sun employees. This requires dedication of significant time, as well as Sun Chemical resources to support the customer through major operational improvement projects including press throughput, decreased color down time, inventory, and work-off management, print quality improvements. Will participate regularly with the end use customer as our customer arranges, to provide expertise for successful graphic campaign changes and launches, and to provide expertise in job planning.
  • Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities. Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.
  • Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, work off, and other basic functions of ink blending inhouse.
  • Reporting field activity within the reporting tool (salesforce.com). Completes technical call reports and trial reports as needed, including both internal and external documentation.
  • Submits, and follows up regional color match lab requests.
  • Provides emergency backfill support for our products in case of sudden loss of customer supplied blending.


REQUIRED EDUCATION AND EXPERIENCE:

  • 5-10 years of ink industry experience
  • Experience with Kepner Tregoe, Six Sigma, SunMatch
  • Industry laboratory and press equipment
  • Ability to manage multiple complex projects.
  • High level of pressroom and printing process knowledge


BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate's knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.

About Sun Chemical Corporation

Sun Chemical Corporation is a leading producer of printing inks, coatings, and pigments. The company's products are used in a variety of applications, including packaging, publications, and textiles. Sun Chemical Corporation is a subsidiary of DIC Corporation, a Japanese chemical company. The company was founded in 1945 and is headquartered in Parsippany, NJ.
Learn more about Sun Chemical Corporation
Size
8,000 employees
Industry

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