Job DescriptionInfrastructure Operations Engineer- Core Services Location: Canton, Massachusetts, United States (Hybrid)In this position, you'll be based in the Canton,MA office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
A role you will loveThe Infrastructure Operations Engineer is responsible for the delivery, deployment, maintenance, support and optimisation of the core IT infrastructure. The role ensures that standard products and services are implemented efficiently and that systems remain reliable, secure, compliant and performant throughout their lifecycle.
Other key duties and responsibilities are as follows:Deployment & Delivery- Deploy, configure, and automate infrastructure solutions aligned to approved architecture and standards
- Support project transitions into production and execute changes through governed processes
Maintenance & Support- Monitor infrastructure to ensure availability, performance, and capacity
- Troubleshoot issues, perform root cause analysis, and implement preventative actions
- Manage patching, upgrades, and lifecycle activities
- Support incident, problem, and change management processes
- Maintain documentation, SOPs, and runbooks
- Collaborate with vendors and support disaster recovery planning and execution
Security & Compliance- Enforce security best practices (patching, access control, system hardening)
- Ensure compliance with standards, policies, and audit requirements
- Support vulnerability management and security assessments
Success Measures- Timely, compliant delivery of infrastructure deployments with increasing automation
- High availability and performance aligned to SLAs and operational standards
- Effective incident resolution, ticket management, and process adherence
- Strong documentation, continuous improvement, and operational efficiency
- Positive audit outcomes, security compliance, and stakeholder satisfaction
What will you bring to the role?Functional Knowledge- Strong understanding of IT service management frameworks (e.g., ITIL), including capacity planning, SLAs, and service operations
- Broad technical knowledge across infrastructure domains (servers, networks, storage, cloud, automation)
- Ability to define and implement operational and technical procedures
Business & Industry Experience- Customer-focused mindset with strong communication skills
- Ability to align technology solutions with business needs
- Experience working in global, cross-functional environments (financial services experience is a plus)
Problem Solving & Impact- Proven ability to diagnose and resolve complex infrastructure issues in enterprise environments
- Experience managing incidents and ensuring service continuity
- Direct impact on service performance, availability, and delivery against SLAs
Interpersonal Skills- Strong stakeholder management and collaboration skills
- Solutions-oriented with a proactive, continuous improvement mindset
- High integrity, adaptability, and ability to manage sensitive information
Technical ExpertiseCore Skills- Strong hands-on experience with Dell EMC storage platforms (PowerMax, PowerScale, ECS) and SAN technologies, including provisioning, zoning, performance tuning, troubleshooting, and lifecycle management
- Strong hands-on experience with backup and recovery technologies, including Rubrik , covering policy management, backup operations, recovery testing, and data protection administration
- Enterprise infrastructure (servers, storage, networks, cloud platforms)
- Virtualization (VMware, Nutanix)
- Microsoft ecosystem (Windows Server, Active Directory, Entra ID)
Proven Experience- Delivering and supporting complex enterprise infrastructure environments
- Driving automation and operational efficiency
- Infrastructure security, access management, and compliance
- Incident troubleshooting, root cause analysis, and disaster recovery execution
- Proven experience supporting enterprise storage estates, with a strong focus on Dell EMC products and SAN environments in business-critical operations
- Proven experience supporting enterprise backup and recovery services, with a strong focus on Rubrik and resilient data protection in business-critical environments
Qualifications (Preferred)- Bachelor's degree in IT or related field
- Certifications such as ITIL, PMP, Nutanix, Linux, or storage/data protection
Rewards designed for youFlexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is USD $74,000 - $94,000 .
The application deadline for submitting the resumes is: 07/01/26.
