The Hartford Financial Services Group, Inc

Sr. Infra Ops - IT Engineer

The Hartford Financial Services Group, Inc • $116K — $175K *
Hartford, CT 06106In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years' experience with monitoring and observability tools such as Splunk and Dynatrace.
  • Proven experience in AI-driven data analysis and problem solving.
  • Proficient in AI tools, particularly prompt engineering and interrogation skills.
  • Familiarity with ITSM and ticketing platforms for incident management.
  • Understanding of event correlation and alert prioritization.
  • Strong analytical thinking and operational judgment under pressure.
  • Ability to navigate high-impact incidents effectively.

Responsibilities

  • Manage technical and executive communication for major incidents.
  • Perform alert triage and initial impact assessments to differentiate actionable events from noise.
  • Support major incident escalation by validating symptoms and confirming affected services.
  • Utilize standard operating procedures to prioritize and investigate events.
  • Maintain situational awareness and document patterns during active events.
  • Promote events to incidents when thresholds are met, collaborating with teams for restoration.
  • Identify opportunities for improving monitoring effectiveness and operational readiness.

Benefits

  • Hybrid work schedule requiring office presence 3 days a week.
  • Collaborative environment partnering with cross-functional teams.
  • Opportunities for continuous improvement and operational enhancements.
  • Involvement in a 24x7 operational model with varied responsibilities.
Full Job Description
Senior IT Engineer - IE07BE

The Sr. Infra Ops - IT Engineer is responsible for leveraging agentic AI to quickly identify, assess, and resolve critical service issues and major incidents, ensuring swift detection and response. The successful candidate will demonstrate engineering-level technical depth in AI, cloud computing concepts, and infrastructure platforms, partnering with cross-functional teams for service restoration and continuously improving the event management process. This position is critical in enhancing enterprise resilience and implementing proactive AI-driven operations within the Technology Command Center.

This role will have a Hybrid work schedule, with the expectation of working in an office (Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday).

Key Responsibilities
  • Manage technical and executive communication for major incidents.
  • Perform alert triage, correlation, and initial impact assessment to separate actionable events from non-actionable noise.
  • Support major incident detection and escalation by validating symptoms, confirming affected services, and engaging resolver teams.
  • Use standard operating procedures, runbooks, and decision frameworks to investigate, prioritize, and escalate events.
  • Maintain situational awareness during active events; document event patterns and operational observations.
  • Promote events to incidents when thresholds are met; partner with internal and external teams during restoration activities.
  • Identify opportunities to improve monitoring effectiveness, event quality, automation, and operational readiness.


Partnership & Work Expectations
  • Collaborate with infrastructure, application, reliability engineering, service desk, and vendor teams to ensure effective event response and service restoration.
  • Support continuous improvement by identifying recurring alert issues, documenting operational insights, and recommending enhancements to monitoring, runbooks, and automation.

Schedule & Role Expectations
  • May require shift coverage, off-hours support, and escalation activities aligned to a 24x7 operational model and follow-the-sun support structure.


Required Qualifications
  • 8+ years' experience in monitoring and observability tools such as Splunk, Dynatrace, ITSI, Moogsoft, ThousandEyes, or similar.
  • Experience in AI-driven data analysis and problem solving.
  • AI tool proficiency including prompt engineering and Interrogation skills
  • Familiarity with ITSM and ticketing platforms, including incident creation, categorization, escalation, and documentation.
  • Understanding of event correlation, alert prioritization, service impact analysis, and basic automation/workflow enablement.
  • Strong analytical thinking and operational judgment.
  • Ability to work under pressure during high-impact events.


Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$116,800 - $175,200

About The Hartford Financial Services Group, Inc

The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. Throughout our rich history of more than 200 years, countless businesses and individuals, including Robert E. Lee, Abraham Lincoln and Babe Ruth, have turned to our company for protection. The Hartford celebrated its 200th anniversary in 2010.

The Hartford Financial Services Group, Inc. Careers

Join the esteemed team at The Hartford Financial Services Group, Inc., a leader in investment and insurance, where we offer more than just job opportunities—we provide a platform for professional growth and innovation. As one of the most respected names in the financial services industry, The Hartford is dedicated to fostering a culture of diversity, leadership, and continuous development.

Work You’ll Do

Embark on a career with The Hartford and contribute to our mission of helping customers achieve amazing financial outcomes. You will have the chance to work alongside a team of experts who are not only skilled in their fields but are also passionate about making a difference.

Transform Your Career

At The Hartford, we believe in nurturing talent through comprehensive training programs and robust career development opportunities. Our commitment to professional growth is evident in our dynamic leadership and diversity training programs that prepare you for the future.

Innovate with Us

Innovation is at the heart of everything we do at The Hartford. Join us and bring your unique perspective to help shape the future of financial services. Our collaborative environment encourages creativity and is the perfect place to advance your skills in groundbreaking ways.

Be Part of a Great Team

The Hartford is not just a company; it's a community. We pride ourselves on a workplace culture that upholds the values of inclusivity and teamwork. By joining us, you’ll work on diverse teams that value your insights and encourage networking and mutual support.

Future-Proof Your Career

With a wide range of job opportunities, from internships to full-time positions, The Hartford offers a path for everyone. Whether you’re just starting out or looking to take your career to the next level, we provide the tools and support needed to succeed. Our benefits package is designed to ensure that our team members are well taken care of, not only at work but in all aspects of life.

Explore Job Opportunities and Internships

Whether you're polishing your resume, preparing for an interview, or seeking to enhance your employment experience, The Hartford has a position to match your skills and ambitions. We are continuously hiring and looking for new talent to join our thriving team.

Stay Connected

Join Our Team Search open positions that match your skills and interest at The Hartford. We look for passionate, curious, creative, and solution-driven team players.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at The Hartford Financial Services Group, Inc. Join us at The Hartford—where careers thrive and futures are made.
Learn more about The Hartford Financial Services Group, Inc
Size
18,500 employees
Market Cap
$24.1 billion
Industry
Finance & Insurance
Net Income
$1.7 billion
Founded
1810
5 Year Trend
+6.5%
Revenue
$20.5 billion
NASDAQ
HIG
* Ladders Estimates

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