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ResponsibilitiesAs an Infrastructure Engineer at MV Transportation, Inc, you will play a crucial role in implementing and maintaining our cloud and on-prem infrastructure to ensure the scalability, security, and performance of our applications and services. You will collaborate with cross-functional teams, utilizing your expertise in cloud technologies to enhance our overall IT infrastructure.
Job Responsibilities:- Accountable to meet or exceed performance metrics (KPIs) for IT Operations and infrastructure
- Perform advanced build, administration, and support of MV Transportation's key AWS and Azure cloud technologies
- Design and deploy infrastructure compute resources utilizing the AWS stack (Including EC2, Route53, S3, Lambda, etc.) to build scalable, secure, and robust cloud solutions
- Design, deploy and administer Microsoft Windows server OS versions (2016 through 2025) and/or Azure compute services
- Experience implementing and supporting Microsoft Entra and Microsoft AD/Domain administration
- Experience implementing and supporting Microsoft M365 administration (Outlook/Exchange, Sharepoint, Teams)
- Experience implementing, supporting Microsoft Remote Desktop services web environment
- Create and implement automation processes and standards for Microsoft and AWS cloud services
- Ensure all infrastructure components meet proper performance and security standards
- Collaborate with team members to improve the company's engineering tools, systems and procedures, and data security
- Develop and maintain design and troubleshooting documentation
- Participate in the creation of new policies and procedures for cloud service use and compliance
- Monitor infrastructure, systems operations, and critical application services. Provide reporting and metrics
- Troubleshoot complex systems issues and work with third party resources as required
- Adhere to standards across IT Operations and contribute to continual improvement in our technical support and delivery
- Strong ability to manage multiple projects, manage time, and work with other staff members, as well as departments on critical projects
- Soft skills: excellent problem solving, communication, sense of urgency, and possess great customer service skills
- Create and maintain technical documentation as required
- Belongs to an on-call rotation which includes off-hour duties
- Perform special projects and other duties as assigned
Metrics to Achieve:- Timely management of daily tickets
- 100% daily backup completions. Triaged, resolved, and documented upon failure
- 100% availability of infrastructure
- 100% Windows Server security patching compliance
QualificationsTalent Requirements:- Three (3)+ years of experience with cloud engineering in AWS- building out infrastructure and supporting it using industry best practices
- Utilize Infrastructure as Code tools (e.g., Terraform, CloudFormation) to automate the provisioning and management of cloud resources
- Implement and maintain version control for infrastructure code to ensure consistency and traceability
- Collaborate with development and operations teams to ensure seamless integration of applications with cloud services
- Monitor and analyze cloud infrastructure performance, identifying and resolving bottlenecks and issues
- Strong capability in troubleshooting cloud (host and network) and physical server issues for some on-premises infrastructure - utilizing the industry-standard tools for investigation and resolution
- Experience with server back-ups for both cloud and on-prem infrastructures
- Perform, build, administer, and support all MV Transportation's Infrastructure technologies
- Troubleshoot complex systems issues, incidents, and work with third party resources as required
- Two (2)+ years of experience with Exchange on-prem and Azure Active Directory
- Experience troubleshooting Sharepoint, Teams and OneDrive issues
- Manage multiple projects, manage time, and work with other staff members, as well as departments on critical projects
- Adhere to industry standards across IT Operations and contribute to continual improvement in our technical support and delivery
- Create and maintain technical documentation
- Participate in on-call rotation which includes outside office hours
- Special projects and other duties as assigned
- Bachelor's degree in Computer Science, Information Technology or relevant experience
Preferred Level Experience:- Experience with Infrastructure as Code tools (e.g., Terraform, CloudFormation)
- Industry certifications: MCSA, MCITP, AWS certified Associate
- Experience working in large scale, enterprise environments with enterprise controls
- Strong proficiency in scripting and automation
- VMWare experience
