Job Description

Leverage both existing and proposed on-premises infrastructure services and cloud applications that improve the information technology (IT) experience for Cherokee Nation Businesses (CNB). Provide high impact on day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.

Responsibilities

Defines and documents best practices and strategies regarding application deployment and infrastructure maintenance.

Provides guidance, thought leadership, and mentorship to the team to build infrastructure competencies in all applications to support CNB.

Deploys and configures technologies and corresponding software for cloud and on-premises environments.

Implements technology policies, and procedures for disaster recovery and archives to ensure effective protection and integrity of storage appliances and stored data assets.

Establishes appropriate end-user access control levels for stored data.

Performs tasks necessary to fulfill service level agreements with end-users regarding security, and availability.

Reviews and deploys system releases and vendor-supplied patches according to best practices.

Follows change control, incident response, and testing processes for modifications to the CNB business unit IT environment.

Anticipates, mitigates, identifies, responds to, and resolves issues with cloud, storage access, and data retrieval.

Researches and makes recommendations on cloud products, services, and standards in support of procurement and development efforts.

Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.

Monitors, analyzes, and predicts trends for infrastructure performance, space allocation, and data growth to recommend enhancements to the CNB IT team.

Maintains systems support and architecture documentation.

Works off hours to provide support.

Manage multiple projects without having direct supervisory responsibilities.

Performs other job-related duties as assigned.

Qualifications

Bachelor's degree in computer science, information technology, or other related field, and three (3) years of experience working with network/security concepts as well as system performance configuration or an equivalent combination of education and experience.

Two (2) years of Microsoft 365 experience in a professional environment including but not limited to O365, SharePoint, MS Teams, Exchange, Entra, Intune,

Two (2) years of experience administering a mixed OS environment, including macOS, Windows, and Linux preferred.

Two (2) years of experience administering storage arrays including, NAS and SAN preferred.

Experience in O365 administration.

Experience with Azure Cloud Services, which includes Transition, Migration, Architecture, Support and Rollout preferred.

Experience with cloud virtualization platforms like Windows Azure platforms.

Knowledge of Microsoft Access Identity Management including Azure AD, ADFS and SSO.

Excellent, hands-on technical knowledge of network components such as routers, switches, firewalls, load balancers, and monitoring tools.

Ability to create advanced scripts, including PowerShell, shell scripts.

Ability to analyze, troubleshoot, and provide solutions for technical issues demonstrating strong problem-solving and technical skills.

Ability to handle multiple tasks and have proven experience in organizing, planning, scheduling and be able to execute high profile projects.

Ability to work successfully in an environment with minimal direction.

Ability to prioritize and execute tasks when under extreme pressure.

Ability to handle changing work priorities in a fast-paced environment.

Ability to work across lines, both within IT and outside IT; approachable and willing to receive input and constructive feedback.

Ability to proactively tackle issues and keep work moving.