Bath & Body Works

Infrastructure Engineer

Bath & Body Works • $70K — $95K *
Columbus, OH 43230In-Person
Information Technology
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • 3-5 years of related experience in network operations, implementation, or IT infrastructure support.
  • Cisco CCNA certification preferred; equivalent vendor certifications considered.
  • Solid understanding of WAN/LAN technologies and wireless networking.
  • Experience with network monitoring/ITSM tools like SolarWinds and ServiceNow.
  • Strong communication, organization, and problem-solving skills.

Responsibilities

  • Provide 2nd-level support for network incidents and drive issues to resolution.
  • Monitor network health and improve detection through analysis of trends and logs.
  • Own ticketing requests end-to-end, coordinating stakeholder updates and escalations.
  • Implement and support LAN/WAN/Wi-Fi for new store openings and upgrades.
  • Support site readiness and provisioning with vendors and contractors.
  • Fulfill network requests while meeting SLA targets.
  • Manage vendor tickets and circuit installs, tracking performance and resolution.

Benefits

  • Robust medical, dental, and vision coverage, plus onsite wellness center access.
  • 401k with company match and Associate Stock Purchase discounts.
  • No-cost mental health support through the Employee Assistance Program (EAP).
  • Paid time off and parental leave, with family support programs.
  • Tuition reimbursement and scholarship opportunities.
  • 40% merchandise discount for associates.
Full Job Description
The Network Engineer supports enterprise and store network technologies across Bath & Body Works' retail environment, owning day-to-day operations and driving incident resolution through root-cause analysis. This role supports network changes and store initiatives in partnership with vendors and multi-functional teams, and assists Senior Engineers and Tech Leads on projects while contributing to documentation and standards.

Responsibilities:

Operational Support & Incident Management

  • Provide 2nd-level support for store and enterprise network incidents; troubleshoot, perform root-cause analysis, and drive issues to resolution.
  • Monitor network health, triage alerts, tune thresholds, and use trends/logs/packet captures to improve detection and reduce repeat incidents.
  • Own tickets and requests end-to-end (prioritization, stakeholder updates, and coordinated escalation to senior engineers/vendors) to meet SLAs.
  • Participate in on-call rotation (2 weeks on 5 weeks off, 24x7 coverage).
Project & Implementation Support

  • Implement and support LAN/WAN/Wi - Fi for new store openings, remodels, and upgrades, including change planning, validation, and post-cutover support.
  • Support site readiness and provisioning activities (broadband/circuits, IP assignments, SIM activations) with vendors and general contractors.
  • Maintain network documentation and monitoring (inventory/onboarding, standards, and operational procedures) using tools such as SolarWinds and ServiceNow.
Request Management

  • Fulfill network requests (monitoring setup, configuration changes, and standard implementations) and meet SLA targets.
Vendor Coordination

  • Manage vendor/carrier tickets and circuit installs, driving troubleshooting, escalation, and resolution while tracking performance.
Continuous Improvement & Learning

  • Participate in team/vendor meetings and drive continuous improvement through process refinement and automation.
  • Mentor and support junior team members; share knowledge through documentation, walkthroughs, and peer reviews.


  • 3-5 years of related experience in network operations, implementation, or IT infrastructure support.
  • Cisco CCNA certification preferred; equivalent vendor certifications or demonstrated proficiency considered.
  • Solid understanding of WAN/LAN technologies, routing/switching fundamentals, and wireless networking; able to solve using logs, packet captures, and monitoring tools.
  • Experience with network monitoring/ITSM and documentation tools (e.g., SolarWinds, ServiceNow, Visio, MS Office).
  • Solid communication, organization, and problem-solving skills; able to work independently and within a team while managing competing priorities.
Education:

  • Bachelor's degree in Computer Science, Networking, or related field; or equivalent combination or relevant education and experience.


Core Competencies

  • Lead with Curiosity & Humility
  • Build High Performing Teams for Today & Tomorrow
  • Influence & Inspire with Vision & Purpose
  • Observe, Engage & Connect
  • Strive to Achieve Operational Excellence
  • Deliver Business Results


Benefits

Bath & Body Works associates are the heart of our business. That's why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

  • Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
  • 401k with company match and Associate Stock Purchase with discount
  • No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
  • Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
  • Tuition reimbursement and scholarship opportunities for post-secondary education programs
  • 40% merchandise discount and gratis that encourages you to come back to your senses!


Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

About Bath & Body Works

Bath & Body Works is a specialty retailer and a go-to place for gifts and goodies that delight customers. It offers a range of exclusive fragrances for the body and home like body lotion and body cream, body wash, hand soap, and fine fragrance mist. Bath & Body Works was founded in 1990 and is headquartered in Columbus, Ohio.

Bath & Body Works Careers

There has never been a more exciting time to join our vibrant team at Bath & Body Works—the leader in personal care and home fragrance products. Work You’ll Do Join Bath & Body Works' top-tier team to assist some of the most dedicated professionals in retail master their career paths within our dynamic company. Transform your professional life and grow with a brand that values innovation, leadership, and a commitment to quality and customer satisfaction. Lead with Confidence Step into a role that places you at the forefront of the retail industry, where your skills in customer engagement and product expertise meet innovation and exceptional leadership. Bath & Body Works offers a unique position in the marketplace that encourages professional growth and development in a culture enriched with diversity and inclusion. Engage with a Passionate Team Work alongside a dedicated team of professionals who are enthusiastic about making a difference in both the company and the community. Our team at Bath & Body Works counts over 20,000 committed individuals who thrive in a fast-paced, innovative environment where every day brings new challenges and opportunities. Introducing the Bath & Body Works Professional Growth Path We are committed to fostering a market-leading team that helps drive our company forward through strategic innovation and rigorous leadership training. Our focus on creating a supportive and inclusive culture allows every team member to explore their potential and achieve their professional goals. Innovate and Inspire Join the largest group of retail experts dedicated to revolutionizing the shopping experience through a blend of industry expertise, customer interaction, and innovative leadership. Deliver targeted solutions and create memorable experiences for our customers through your unique skills and creativity. Be Part of Our Growth Story Engage in a wide range of job opportunities that span across various functions and levels. Harness the unparalleled capabilities, extensive training, and robust support system of Bath & Body Works to future-proof your career in the retail industry. Explore Career Opportunities From part-time associates to full-time leadership positions, Bath & Body Works offers a variety of roles suitable for anyone looking to start or advance their career in retail. Our commitment to internal promotion and leadership development ensures that your career journey will be fruitful and rewarding. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players ready to take their career to the next level. SEARCH BATH & BODY WORKS JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Bath & Body Works.
Learn more about Bath & Body Works
Size
40,000 employees
Market Cap
$9.2 billion
Industry
Food & Beverages
Founded
1990
5 Year Trend
-8.9%
NASDAQ
BBWI
* Ladders Estimates

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