Plan, prioritize, and manage IT support and maintenance activities to ensure thatorganization’s information systemsfunction reliably and that IT resources are used effectively. 

Research, evaluate, and recommend hardware andsoftware products that will enhance the capabilities of the organization’s information systems. 

Liaise with functional oroperational area managers to understand their current and future information needs and determine how information systems should be installed, configured, and maintained to best meet these needs. 

Lead, direct, evaluate, and developa team of information systems professionals and support staff to ensure that the organization’s information systems are supported effectively and within budget.

Approve system development cost estimates, budgets, and schedules.

Direct daily department activitiesin order tomaximize system utilization and support business needs as itpertains to a site’s IT infrastructure.  Examples include IMAC, VMAC, and responding to Help Desk tickets.

This IT infrastructure includes (but is not limited to) LAN, WAN, telephony, server administration, desktop support,printersand barcode scanners. 

Managesthe relationship with the service providers of any outsourced infrastructure component.  This includes managing the service level agreement, change management, maintaining a thorough understanding of cost issues including participating in negotiation of new cost schedules.

Manage business continuity and recovery of company’s information systems, including needs analysis, design, plan development,implementationand documentation.  

Select,developand evaluate personnel to ensure the efficient operation of the function.

Provide technical and/or project leadership for mid to large-scale projects.

Provide solutions to a wide range of difficult problems requiring creative solutions.

Frequently work with inter-organizational and external contacts