ASSIGNMENT SUMMARY

Management of the Information Technology Services Department and Technical Support staff. Provide high-level technical support and guidance for KHEIR's network, servers, and applications to meet KHEIR organizational needs and ensure efficient use of resources. Utilize available technology resources to plan, design and implement KHEIR computerized information, health-related, and telephone systems. Perform duties as assigned related to all aspects of computerized systems operation.

Reporting Structure
• Reports to: Director of Information Systems
• Direct Reports: Departmental staff

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Design, plan, and implement network system installations, conversions, expansions, and upgrades to achieve efficient use of resources
• Administer technical support for computer systems, health information systems, productivity and tracking applications, financial, telecommunications, and video teleconferencing systems.
• Provide technical support for telemedicine.
• Oversee IT hardware inventory.
• Research, evaluate and recommend hardware to meet organizational needs.
• Research, evaluate and recommend technological applications and procedures to meet organizational needs.
• Communicate with users to troubleshoot, diagnose and resolve network-related problems.
• Prioritize workload to efficiently support Kheir operations.
• Advise and recommend safe and ergonomic use of computerized systems.
• Produce timely reports to Management regarding system usage and capacity to ensure effective use of resources.
• Interpret system reports on server logs, WAN and LAN traffic, and usage to analyze cost of data and make timely recommendations to Management.
• Document software applications and recommend new applications where needed.
• Develop and maintain user manual documentation and procedures.
• Assist in the creation, and maintenance of an annual budget for the ITS Dept.
• Responsible for all aspects of supervision, training and performance evaluation of assigned staff.
• Provide appropriate security level access to the KHEIR network to employees.
• Communicate and coordinate with outside vendors and consultants as needed.
• Attend KHEIR staff and organization meetings as requested.
• Promote a positive customer service profile.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
• Working knowledge of system software including Microsoft Office Products, Windows based server, Electronic Health Records (a Plus), IT Security.
• Working knowledge of hardware and software including communication protocols, computer network, and basic computer architecture, communication system, health related systems, and videoconferencing equipment.
• Working knowledge of current technology and industry support to meet current and future organizational needs.
• Knowledge of applications software including word processing, spreadsheets, and databases.
• Knowledge of basic network standards.
• Knowledge and ability to apply troubleshooting techniques for single- and multi-user systems
• Knowledge of operating systems including Windows and Unix.
• Knowledge of graphical design standards and common constraints to Internet implementation.
• Ability to prioritize workload and manage time effectively
• Ability to analyze user and network-related problems and implement solutions
• Ability to read, interpret, and implement technical procedures
• Effective use of communication skills with technical and non-technical staff
• Experience with electronic medical records.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

Establish and maintain effective working relationships with all levels of staff and outside vendors in the course of duties.
• Minimum 2 years management experience.
• Microsoft Certified System Engineer preferred.

Information Systems Manager
• Valid California Driver's License, clean DMV and reliable transportation
• Cisco Certification desired but not required.

PREFERRED QUALIFICATIONS
• B.S. degree in computer science or related field with 5 years' experience working with computer-related systems or an equivalent combination of education and experience.

GENERAL AGENCY DUTIES
• Foster an environment that promotes trust and cooperation among all staff of KHEIR.
• Enforce clinic policies and procedures to ensure that the principles of KHEIR are implemented.
• Maintain confidentiality of all patients, and employee information.
• Inform manager or supervisor of matters of general interest and problem areas as such are determined or discovered.
• Attend KHEIR staff and organization meetings as requested.

CUSTOMER SERVICE
• Participate in customer service related issues. Adhere to the following customer service values created by KHEIR.

o We are committed to providing quality care and strive to continually improve.

o We strive to treat patients and each other with respect, courtesy and compassion.

o We believe that it is everyone's responsibility to identify problems, take ownership, and contribute to solutions.

o We promote teamwork and cooperation to create an environment that maximizes efficiency and satisfaction.

o We actively encourage open communication and mutual education.

PERSONAL/BEHAVIOR
• Displays ability to develop rapport across a broad range of personalities.
• Refrains from participation in harmful gossip, dysfunctional group interactions and divisive behavior.
• Displays courteous and professional behavior in all interactions with the public.
• Works cooperatively with other staff members.
• Displays flexibility in accepting, changing or carrying out assignments.
• Adheres to dress code expectations, including fragrance-free requirements.
• Displays sensitivity in a multicultural environment.

PHYSICAL DEMANDS
• WALKING: Up to 10% of the workday is spent walking throughout area on tile and concrete floors.
• SITTING: 90% or more of the work day may be spent sitting at the computer working or desk preparing reports, etc.
• LIFTING: Up to 2% of the workday might be spent lifting up to 50 lbs.
• CARRYING: Up to 10% of the work day might be spent carrying books, reports or other suppliers necessary to perform job.
• PUSHING/PULLING: Limited time is spent pushing and pulling of computers or storage carts/boxes.
• CLIMBING: Up to 10% of the workday is spent climbing stairs
• BALANCING: Up to 10% of the workday might be spent balancing carried or lifted items.
• STOOPING/KNEELING: Up to 5% of the workday may spent stooping/kneeling.
• BENDING: Up to 10% of the workday might be spent bending.
• CROUCHING/CRAWLING: Up to 10% of the workday might be spent crouching/crawling
• REACHING/STRETCHING: Up to 2% of the work day may be spent reaching or stretching to reach binders, books, loading copy paper, etc.
• HANDLING: Up to 10% of the workday spent handling various computer related items.
• FINGERING: Up to 10% of the workday spent fingering various computer related items.
• FEELING: Up to 10% of the workday spent feeling various computer related items.
• THROWING: Very limited time spent throwing
• TWISTING: Up to 2% of the workday may be spent at the waist to retrieve general office supplies and answer telephones.
• TALKING: Average ability to communicate with management, staff, outside agencies and general public.
• HEARING: Average ability is required to answer the telephone, respond to questions and provide information.
• SEEING: Average ability is required to read and follow instructions, to operate office machines.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

This is primarily an office-based position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a company-provided computer and entering, viewing, and revising text and graphics on a computer terminal and on paper. The position requires occasional travel to attend on-site and off-site meetings, funder visits, and community events.

Please note that this job description is subject to change to meet the needs of Kheir Clinic.