Job Description

Organizational Context and Scope

Under the overall supervision of the Chief, Global and Domestic Programmes Unit of Global Office Washington and direct supervision of the Senior Resources Management Officer (SRMO), and in close collaboration with the Regional Information and Communications Technology Officer in the Regional Office (RO) in Panama and the Department of Information and Communications Technology at Headquarters (HQ), the Information and Communications Technology (ICT) Officer will supervise and manage the ICT operations in the Global Office (GO).

Responsibilities

1. Manage and coordinate the activities of the ICT Unit in the GO by ensuring that all requirements are addressed timely and accurately, with an efficient allocation of resources, and that all operations are in compliance with IOM ICT policies, standards and are in line with ICT strategy.
2. Ensure continuous engagement and liaison with the GO's management, Heads of Units, and field operations for the adequate and timely provision of ICT solutions and services to satisfy operational needs, including humanitarian emergencies as necessary.
3. Act as the ICT Business Relationship and cybersecurity local liaison Focal Point with counterparts such as IOM programmes, global cybersecurity programme, governmental, donors, United Nations (UN) agencies, non-governmental organizations (NGOs), ICT service providers, and vendors for coordinated and adequate provision of ICT services, digital innovation, technologies and supplies. Participate in the ICT Working Group representing the GO in discussions and initiatives.
4. Supervise, train and equip the GO's ICT Team to effectively implement strategic initiative, timely respond to information security incidents, and provide Tier 1 support and escalate to the relevant specialist teams/units, when needed, for immediate corrective/remedial actions.
5. Prepare the GO's ICT documentation including office specific Standard Operating Procedures (SOP), Business Continuity Plan, Disaster Recovery Plans and ICT Risk record for the GO's ICT-related services. Manage and monitor delivery and efficiency of services and redundancy in line with IOM ICT standards while ensuring that global ICT SOPs are complied with.
6. Conduct service improvement assessments and provide advice to GO's management to optimize and implement ICT Infrastructure and solutions to ensure the efficient functioning of GO's operations.
7. Provide specialized data-related advice to users, analyzing users' requirements and translating these into business outcomes.
8. Develop, maintain and ensure all technical specifications for procurement and provision of ICT-related equipment, supplies, services; guide technical evaluations and ensure equipment and services are in line with ICT standards and policies, and are adequately managed.
9. Analyze and interpret user requirements related to data and provide expert advice, translating these needs into actionable business solutions and outcomes. Liaise with GO's Supply Chain Unit to guide on proper provision of ICT-related equipment/supplies/services and propose most suitable solutions.
10. Supervise and manage the implementation of security and compliance controls of the IOM global cybersecurity programme and compliance to the IOM global cybersecurity and other compliances required by the donors, operational frameworks and standards with oversight of the HQ ICT Information Security Unit.
11. Perform such other duties as may be assigned.

Qualifications

Required Qualifications and Experience

Education

• Master's degree in Computer Engineering, Computer Science, Information Management, Information Technology, or a related field from an accredited academic institution with five years of relevant professional experience; or,
• Bachelor's degree in the above fields with seven years of relevant professional experience;
• Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft Azure certifications, Microsoft Certified System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage; and,
• A certificate in project management (PMP or Prince2) and\or IT service management (ITIL) is a distinct advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in overseeing and management of the implementation and administration of Microsoft Windows and Serverless networks environment (LAN/WAN) and first-level network/desktop support in a large international organization is required;
• Experience in supervisory role and management of ICT functions in an international organization or an international agency in a field location; supporting emergency, complex/post-conflict Country Office;
• Progressively responsible experience in planning, design, development, implementation, and maintenance of computer information systems;
• Knowledge and demonstrated experience in cybersecurity compliance and security control implementation and maintenance, cybersecurity incident response and recovery. Extensive knowledge and experience in Microsoft 365 cloud-based applications and technologies; and,
• Experience providing policy advice to senior managers on systems development in a changing business environment and the implications of various alternatives, on business applications planned for future needs and other related issues.

Skills

• Advanced oral and written communication skills; refined soft skills and demonstrated ability to communicate with business leaders and those with limited technical background effectively;
• Extensive knowledge of Windows Operating System, Network\Systems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, VoIP, MS Office 365 apps, Antivirus Software, and utilities;
• Knowledge of web-based development, geographical information systems, and/or mapping tools would be a distinctive advantage;
• Demonstrated ability to work with minimal supervision and demonstrate a high level of initiative, perseverance, and professional commitment to achieve high-quality results;
• Knowledge and demonstrated experience in database information systems and data processing tools;
• Knowledge of web-based development and other development tools and reporting, including future projections on the potentials of current and new technologies;
• Demonstrated ability to handle confidential data in a professional, responsible and mature manner; and,
• Demonstrated ability to coach individuals, to work effectively and harmoniously with colleagues within a team from varied cultures and professional backgrounds.

Languages

IOM's official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written).

Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM's competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies - behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - behavioural indicators Level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization's vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization's goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to all clearances, including medical and security as well as accreditation, any residency or visa requirements. Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.