Are you an operations expert with a knack for technical implementation and complex project management? Are you looking to work on a high-performing team that is transforming the real estate industry? If you want to pursue your professional goals while working in an innovative, startup environment within a leading real estate tech company, this work is for you. As the Industry Platforms, Implementation & Operations Manager, you will report to the RDC Next Senior Director of Strategy & Operations at Realtor.com. The RDC Next team is charged with building and delivering innovative solutions across the real estate ecosystem that deepen relationships with industry players, consumers, and brokers/agents. Apply and join us as part of the team shaping what is next! What you'll do • Manage complex product launch calendars, ensuring all milestones and dependencies are tracked and met across multiple workstreams • Design and implement automation and AI-driven workflows across the post-signature lifecycle to streamline handoffs, optimize operations, and deliver highly scalable, efficient process solutions • Maintain Asana project boards to meticulously track launch activities, task assignments, and overall progress, utilizing automation and AI wherever possible • Support the transition of account management workflows into a matured CRM system (Salesforce), ensuring data integrity and process efficiency • Create and monitor Jira tickets based on detailed product feedback collected during early access product pilot programs • Support the creation of executive-level slide decks and develop narratives around key adoption metrics and product success • Communicate directly with external tech vendors to monitor progress towards technical integration activities and resolve dependencies • Coordinate go-to-market (GTM) planning for new feature launches within the Realtor.com+ platform • Bridge the gap between our customer support function and the account management and implementation functions to ensure a seamless post-launch experience • Coordinate with cross-functional groups including product, engineering, marketing, legal, finance, account management, and support functions How we work We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. What you'll bring: • At least 5+ years of experience in project management, program management, or technical operations within a fast-paced tech environment • Extensive experience with project management tools such as Asana and Jira, and CRM systems like Salesforce • Demonstrated ability to translate complex data and adoption metrics into compelling executive-level presentations and narratives • Proven track record of managing technical integrations and coordinating with external vendors • Exceptional ability to multi-task and manage complex launch schedules with a high degree of precision • Diplomatic and constructive approach to cross-functional collaboration across Product, Engineering, Marketing, Legal, and Finance • Strong problem-solving skills and the ability to identify and mitigate risks during product pilot and launch phases • Bachelor's degree or equivalent professional experience How We Reward You: Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to: • Inclusive and Competitive medical, Rx, dental, and vision coverage • Family forming benefits • 13 Paid Holidays • Flexible Time Off • 8 hours of paid Volunteer Time off • Immediate eligibility into Company 401(k) plan with 3.5% company match • Tuition Reimbursement program for degreed and non-degreed programs • 1:1 personalized Financial Planning Sessions • Student Debt Retirement Savings Match program • Free snacks and refreshments in each office location