Position Summary
BJ’s Wholesale Club is seeking a highly analytical and results-oriented Industrial Engineer to support initiatives that drive measurable improvements in sales performance, labor productivity, and operational efficiency across our retail stores and digital channels.
This role blends data analysis, process engineering, and cross-functional collaboration to translate business challenges into scalable, data-driven solutions. The Industrial Engineer will play a key role in improving member experience, optimizing store and digital workflows, and advancing BJ’s culture of continuous improvement in a fast-paced, member-centric environment.
Key Responsibilities
- Analyze and improve store and digital processes to increase sales conversion, basket size, and member retention.
- Conduct time and motion studies, develop labor standards, and recommend workflow improvements to increase throughput and reduce waste.
- Evaluate store operations including staffing models, checkout performance, inventory flow, merchandising execution, and fulfillment processes.
- Support optimization of digital order fulfillment, site/app workflows, and online purchase experience to reduce friction and improve efficiency.
- Use operational and member data to identify trends, root causes, and performance gaps.
- Build financial models and cost-benefit analyses to support recommendations and measure ROI.
- Apply Lean, Six Sigma, and continuous improvement methodologies to enhance speed, accuracy, and operational consistency.
- Partner with merchandising, marketing, IT, supply chain, and store operations teams to support execution of improvement initiatives.
- Track project milestones, measure KPI impact, and report progress to leadership.
- Support change management efforts and ensure successful implementation of process enhancements.
Qualifications
- Bachelor’s degree in Industrial Engineering, Operations Research, Supply Chain, or related field (Master’s preferred).
- 3–5+ years of experience in retail operations, supply chain, digital commerce, or consulting focused on process improvement.
- Experience in grocery, big-box, warehouse club, or omnichannel retail environments preferred.
- Strong analytical skills with proficiency in SQL, Python, Excel, and data visualization tools such as Tableau or Power BI.
- Familiarity with labor modeling, workforce management systems, and operational performance metrics.
- Working knowledge of Lean, Six Sigma, or continuous improvement frameworks (Green Belt preferred).
- Strong communication skills with the ability to translate data into clear, actionable insights.
- Ability to manage multiple projects in a fast-paced environment.
- Willingness to travel to store locations and distribution centers as needed.
This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $79,000.00 - $105,500.00
We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.
