Global Payments

Incident Response Coordinator

Global Payments • $80K — $95K *
Alpharetta, GA 30022In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Info Security, or related field, or relevant work experience.
  • Minimum 2 years of experience in Incident Management or Incident Response.
  • Knowledge of Unix, Linux, MAC, or Windows operations; security operations; and penetration testing.
  • Strong verbal and written communication skills.
  • Ability to facilitate meetings and drive discussions toward resolution.
  • Demonstrated ability to communicate and persuade effectively at different levels of the organization.
  • Understanding of security frameworks and regulations like PCI, HIPAA, GDPR, and NIST CSF.

Responsibilities

  • Coordinate incident response based on the corporate security incident response plan.
  • Manage post-incident activities, including documentation of Root Cause Analysis.
  • Provide 24/7 on-call incident management support for critical security incidents.
  • Stay updated on emerging threats affecting information assets.
  • Draft executive-level written communications during incident responses.
  • Coordinate remediation efforts from the Bug Bounty Program with researchers.
  • Collaborate with Risk Management to document identified risks from post-incident analyses.

Benefits

  • Opportunity to work with a leading company in the payments industry.
  • Exposure to a dynamic environment with cutting-edge security technologies.
  • Engagement in high-stakes incident response operations.
  • Professional development in cybersecurity and incident management.
  • Collaboration with various teams including Legal and Risk Management.
Full Job Description
Ready to take your career global?

Make your mark at one of the biggest names in payments. As part of the Global Cybersecurity Incident Management (GCIM) team you will coordinate containment, eradication and post-incident activities for critical cyber security incidents. You will play a key role in the Incident Response Team (IRT) overseeing, validating and documenting containment acting as a point of escalation for our Global Security Operations Center (GSOC). Following security incident containment & recovery you will be responsible for engaging with key stakeholders for any Root Cause Analysis (RCA) and post-incident activity, ensuring we have reduced the chances of incident recurrence and assessed the efficiency of our incident response techniques and procedures.

What you'll own
  • Coordinate incident response in line with the corporate security incident response plan.
  • Manage post-incident activity to include scheduling and chairing Post Incident Reviews (PIR), the documentation of Root Cause Analysis and the tracking of actions to prevent incident recurrence.
  • Provides 24x7 on-call incident management support on rotation for critical security incidents.
  • Stays up to date with new and emerging threats that can affect the organization's information assets, third party software/solutions, IT configuration changes, and network/system.
  • Provides executive level written communication during incident response for inquiries related to security incidents or assigned cases.
  • Coordinate the remediation of findings from the organization's Bug Bounty Program working directly with whitehat researchers.
  • Works closely with Risk Management teams to document identified risks and issues highlighted through post-incident or root cause analysis activities.
  • Maintains a working knowledge of key data security frameworks and regulations such as PCI (Payment Card Industry)/Logical Security guidelines and models, HIPPA (Health Insurance Portability and Accountability Act), (GDPR) General Data Protection Regulation, PII (Personally Identifiable Information), NIST CSF (Cyber Security Framework).
  • Collaborates with Legal and Privacy Offices throughout the company on critical data protection/security incidents.
  • Participates in reviews and assessments to provide recommendations to enhance or improve the security posture of environments as part of post incident activities and lessons learned.
  • Maintain and follow runbooks for day-to-day incident response activities in line with the corporate security incident response plan.

What you'll bring
  • Relevant Experience or Degree in: Bachelor's degree in Computer Science, Info Security, or related field. Or relevant work experience in a related field.
  • Typically Minimum 2 Years Relevant Experience with Incident Management or Incident Response
  • Knowledge of network operations or engineering or system administration on Unix, Linux, MAC (Message Authentication Code), or Windows; common security operations, intrusion detection systems, Security Incident Event Management systems, Penetration Testing, Web Application assessment, Secure Coding practices, Cloud Technologies.
  • Strong verbal and written communication skills.
  • Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
  • Ability to facilitate meetings and enable discussions that lead to resolution and communicate results.
  • Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgement within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
  • Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
  • Industry Knowledge - Continued self-education of new and emerging threats and relevant processes, controls, or technologies to mitigate them.
  • Incident Response - Knowledge and skills to contribute to all phases of Incident Response.

It's a bonus if you have
  • ITIL V4
  • Professional security certifications such as CompTIA Security+/ Cybersecurity Analyst+, or Systems Security Certified Practitioner (SSCP), or CISM(Certified Information Security Manager), or CISA(Certified-Information-Systems-Auditor), or GSEC (GIAC Security Essentials), or GCIH (GIAC Certified Incident Handler)
  • Knowledge of industry standard security compliance programs PCI (Payment Card Industry), GDPR (General Data Protection Regulation), NIST Cyber Security Framework etc.)
  • Cloud Knowledge or certifications such as Google Cloud Fundamental or AWS Foundations
  • Experience working in Google Workspace and JIRA.

About Global Payments

Global Payments (NYSE: GPN) is a transaction processors and offers worldwide electronic transaction processing services through their high speed, robust electronic information networks. These networks process billions of business and consumer payment card and money transfer transactions annually for customers in the United States, Canada, Europe and Latin America. Global Payments also provides business-to-business payment card and processing services, such as money transfer, cash management, financial electronic data interchange, management information and reporting services.

Global Payments Careers

Join the dynamic team at Global Payments, a leader in payment technology services worldwide. As a pivotal player in the financial technology sector, Global Payments offers unparalleled job opportunities that propel your career forward through innovation and leadership.

Work You’ll Do

At Global Payments, you’ll engage in meaningful work that directly impacts global commerce. Our team is dedicated to redefining how money moves around the world, and by joining us, you’ll contribute to a secure, seamless payment experience for businesses and consumers alike.

Empower Your Professional Growth

Global Payments is not just a company; it's a vibrant community where career growth is fostered through comprehensive leadership and diversity training programs. We believe in nurturing the skills of our employees with advanced training and ample networking opportunities, ensuring every team member can achieve their career aspirations.

Innovate with Us

Innovation is at the heart of Global Payments. Our employees are encouraged to think big and create solutions that influence the industry. With a culture that thrives on new ideas, we provide the tools and freedom necessary for professional breakthroughs.

Join Our Inclusive Team

Diversity and inclusion are the foundations of our corporate culture. At Global Payments, we celebrate diverse perspectives and believe they contribute to our success. We are committed to creating an inclusive environment where all team members, regardless of their background, can thrive.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Global Payments has a position for you. From full-time positions to internships, our hiring process is designed to find not just the right skills but also the right fit for our culture.

Benefits That Work For You

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans, and flexible working conditions, we ensure our team is equipped to succeed both at work and in life.

Stay Connected

Stay up-to-date with the latest from Global Payments: - **Explore Careers**: Discover the various career paths available at Global Payments. From technology to customer support, find the role that best suits your skills and passions. - **Prepare for Your Interview**: Gain insights into our interview process and find tips on how to prepare your resume to stand out. - **Learn and Develop**: Find out more about our commitment to employee development and how we support your professional growth through continuous learning and opportunities.

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Global Payments? Explore our job opportunities and find out how your expertise can help shape the future of global payments.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Global Payments. Join Global Payments and be part of a team that values growth, leadership, and innovation. Together, we can redefine the future of global transactions.
Learn more about Global Payments
Size
25,000 employees
Market Cap
$25.8 billion
Industry
Finance & Insurance
Net Income
$584.5 million
Founded
1967
5 Year Trend
+31.1%
Revenue
$7.4 billion
NASDAQ
GPN
* Ladders Estimates

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