Qualifications

• 4-6 years of IT Service Management experience following recognized industry standards.
• ITIL 4 Foundation and Specialists Certifications are required.
• Six Sigma Yellow or Green Belt certification is mandatory.
• Experience with quality frameworks like ISO/IEC 20000 or ISO 27001 is essential.
• Bachelor's degree in a relevant field is preferred.
• Excellent communication skills necessary for leadership roles.

Responsibilities

• Design and maintain Practice Policy and standards documentation.
• Align Practice objectives with business goals and IT strategy.
• Act as the Subject Matter Expert (SME) for the Practice.
• Manage operational performance, ensuring compliance with KPIs and SLAs.
• Lead continual improvement initiatives in practice efficiency.
• Monitor process adherence and hold teams accountable for execution.
• Provide executive-level reports on Practice performance and risk areas.

Benefits

• Group Insurance coverage for employees.
• Access to Telemedicine services.
• Employee and Family Assistance Program available.
• Opportunity to participate in Employee Stock Purchase Plan.
• Group RRSP and Defined Benefit Plan for retirement.
• Sabbatical Leave available for longer breaks.
• Flex Time to balance personal and professional life.
• Enhanced Parental Leave policies.
• Flexible working environments to suit modern needs.
• Collaborative workplace fostering teamwork and innovation.