ADP is hiring an Implementation Team Lead within our Comprehensive Services - Payroll segment.

In this role, you will provide mentoring and support to new and existing associates to promote quicker, more accurate implementations, readiness and execution in all processes and procedures. Provide technical support to Implementation Executives by assisting with escalations, and other day-to-day tasks, as deemed appropriate. Develop and train associates and share performance feedback with Implementation Executives.

To thrive in this role, you must be comfortable working in a metric-driven environment as part of a structured day. You have a way with clients and the people you support, building rapport, establishing trust, and shining with professionalism. Over the phone and in writing, your communication and teaching styles are clear and easy for associates and clients to understand and act on.

Adaptability, empathy, self-motivation, and organizational skills are must-haves in this job. You will need to balance your workload while resolving any escalations from the teams you support, focus on what's important, and stay up to date on ADP and external policy changes. In return, you can expect job satisfaction by supporting a team that saves the day for our clients. All while advancing your career at a stable, highly-respected company that prides itself on its welcoming, inclusive workplace where you are valued and supported.

Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun!

Does this sound like you?

• Leadership Magnet. Someone your leader can trust, and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision.
• People First. You're a relationship builder who wants to help others, grow friendships, and support people.
• Collaborative Spirit. You achieve more with others and value an inclusive culture where you can be you.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Leadership and Associate Development: Assists in development of associates, including but not limited to interviewing, new hire orientation, training, mentoring, coaching, ongoing support, and performance management. Provides recommendations for associate talent development including assistance in establishing and overseeing individual development plans (IDPs). Helps facilitate and demonstrate product rollouts or system enhancements, creates specific booster training based on Team needs, and promotes ongoing product and process usage for accuracy and validation.
• Troubleshooting and Quality: Assists in managing and supporting client escalations until a positive resolution is reached. Provides first level support for technical and system issues for associates. Conducts and reviews audits to ensure quality and accuracy of work performed. Reviews required associate checklists for successful transition to service. Meets regularly and collaborates with other Team Leads to ensure consistency and standardization across the Implementation organization. Partners with ITLs for continuous awareness on upcoming solutions/releases impacting the Team. Participates in and supports product pilots in partnership with other functional areas.
• Feedback: Provides Implementation Executives with feedback on associate progression, account accuracy, and Team cohesion. Provides Implementation Technical Leads with feedback on process opportunities and changes.

EXPERIENCE YOU'LL NEED: Required Qualifications

• Minimum of three years of relevant experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

BONUS POINTS FOR THESE: Preferred Qualifications

• Workforce Now knowledge/experience highly preferred for this role
• Payroll experience/expertise highly preferred for this role
• Desire to grow into a people-leading role highly preferred for this role
• Human Resources Outsourcing Comprehensive Services experience/expertise highly preferred for this role
• Certifications: Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• Advanced Internet and MS Office Skills (Word/Excel)
• Superior client service skills (both verbal and written) and strong, active listening and communication skills
• Ability to collaborate and work effectively within cross-functional teams
• Ability to maintain cooperative working relationships with all levels of management
• Capacity to assess team members' performance and provide motivational support
• Proficiency and in-depth knowledge of pertinent ADP HR, Payroll and Benefits policies and procedures
• Ability to work independently and as part of a team, focused on achieving results

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