Job TitleImplementation Specialist
About your role:As an Implementation Specialist, you will support client implementations for financial services solutions from project intake through delivery and short-term post-production support. You will work closely with clients and internal partners to gather requirements, coordinate project activities, and help prepare clients for production readiness. Your work helps deliver accurate, efficient implementations and strengthens client relationships.
What you'll do:- Gather client configuration requirements and document business processes to support implementation planning and delivery.
- Configure solution components to align with client workflows and operational needs.
- Support data migration activities by assisting with the transfer of existing client data into the new system.
- Test upgrades, enhancements, configuration changes, and code fixes to validate readiness for production.
- Develop and execute detailed test plans and schedules to support implementation milestones.
- Conduct internal and external project meetings, provide status updates, and track issues, impacts, and dependencies across project teams.
- Prepare documentation for new processes and procedures related to product and feature functionality, and support change management activities throughout the project lifecycle.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:- 3+ years of experience supporting software, technology, or financial services implementations, client onboarding, or project delivery activities.
- 3+ years of experience gathering business requirements, supporting client configurations, testing system changes, and coordinating cross-functional implementation tasks.
- Experience using structured test plans, issue tracking, and process documentation to support implementation quality and delivery timelines.
- Strong written and verbal communication skills, including experience leading project meetings and presenting updates to internal and external stakeholders.
- Bachelor's degree in business, information systems, technology, or a related field, or an equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:- Experience supporting financial services, payments, or fintech platforms.
- Experience with data migration, production readiness activities, or post-production support.
- Experience contributing to change management and client training efforts.
How you'll work:- This role requires use of a computer and audio equipment.
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
